Energy Aftersales Manager - South Africa

Alfa Laval; Johannesburg; On-site; ZAR 400 000 - 800 000; Full time

Job summary

An established industry player is seeking a dynamic leader to join their Service Energy Division. This role involves driving after sales and service excellence, enhancing customer relationships, and developing innovative solutions for energy efficiency and sustainability. You will be part of a global team, contributing to the growth of the business while fostering a collaborative environment. If you're passionate about making a difference and have the leadership skills to inspire others, this opportunity will allow you to impact the future success of the organization significantly.

Benefits

Friendly Work Environment

Global Networking Opportunities

Continuous Learning and Development

Impactful Work

Qualifications

• Experience in heat exchanger needs across industries.
• Strong customer focus with excellent negotiating skills.

Responsibilities

• Drive excellence in sales with a focus on after sales and service.
• Develop a deep understanding of the industry and market drivers.

Skills

Transformational Leadership

Customer Relations

Business Analysis

Sales & Marketing

Negotiating Skills

Financial Acumen

Networking Skills

Problem Solving

Education

Engineering Degree (Chemical, Mechanical)

MBA

Tools

Microsoft Excel

Microsoft Word

Presentation Packages

Job description

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player and a Transformational Leader, with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers, Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige. You are a team player with a dedicated attention to the development of the business through business partners, and our Operations Team

If the above sounds like you, this position might be just what you’re looking for!

About The Job

In this role, you will be an active member of the Service Energy Division Management team and the Service Community for Middle East and Africa while as well you will represent Alfa Laval South Africa in the Global Service Arena.

You will contribute to growing After Sales businesses by helping our customers make their processes more energy efficient and sustainable.

You will be responsible to

• Drive “Excellence in Sales” and drive the business with a specific focus on after sales and service, by proactively leading and supporting sales within and / or across the Sales Company.
• Able to use data to drive market gap analysis and devise strategies to improve our market presence, including familiarity creating business cases and plans to drive investment.
• Extremely customer focused and drives a customer first attitude in the team and in the sales company
• Develop and increase the extensive network of business partners, securing a consolidated indirect sales team
• Develop a deep understanding of the industry (or market), including market drivers and competitive landscape within the scope.
• She / He is the owner of Marketing plan for the specific business and to set the pricing strategy.
• Introduce, develop and sell new solutions directly to the customers / market.
• Coordinate big turnaround opportunities and is the contact responsible with central Division / Business units.
• Be able to adapt new ways of thinking to drive connected and digital services portfolio
• Build up organization competencies in product / application.
• Is hands on and able to look at unexplored markets, plan and deliver results based on plans
• Can manage a strong team based across Southeast Africa

Who you are

• Industry experience – Heat exchanger needs across industries
• Exposure to service landscape and understanding of customer expectations
• You bring Digital presence as the way you are doing and developing business
• A caring leader, that looks for developing jobs to take care of many families working in operations
• Business acumen - Business / marketing analysis, contracts, pricing, sales & marketing
• Financial acumen – Profit &Loss, balance sheet and cash flow
• Customer relations and negotiating skills, you are the 1st contact person and friend for the Divisional Customers
• Systems / solutions engineering knowledge, technical and costing
• High proficiency in Alfa Laval Core technology (good to have)
• Proficiency in excel, word, presentation packages
• Engineering Degree – Chemical, Mechanical and related. MBA will be an advantage.
• Strong networking in the involved segment, with customers

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the middle east
• In Alfa Laval we look for Leaders that can help us to drive our purpose of Accelerating the success of the customers, people and our planet.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.