Endpoint Systems Engineer

Prime System Solutions; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A technology solutions provider seeks an Endpoint Systems Engineer to manage lifecycle for all endpoint devices. You will handle patch compliance, application management, and ticketing. Key qualifications include experience with RMM tools like Kaseya VSA and proficient PowerShell scripting. The ideal candidate thrives in managed services environments and possesses strong troubleshooting skills. This role involves collaborating with security teams, ensuring device compliance, and maintaining accurate documentation.

Qualifications

• Experience in endpoint management, systems administration, or MSP role.
• Proficiency in PowerShell scripting for automation and system management.
• Hands-on experience with Kaseya VSA, Datto RMM, and/or Microsoft Intune.

Responsibilities

• Deploy and validate OS and software patches across endpoints.
• Package and deploy third-party applications via Intune and RMM.
• Triage and resolve endpoint-related tickets within ConnectWise Manage.
• Write and maintain PowerShell scripts for automation.

Skills

PowerShell scripting

Endpoint management

Kaseya VSA

Microsoft Intune

Datto RMM

ConnectWise

Windows endpoint management

Troubleshooting

Tools

ConnectWise Manage

Liongard

Job description

The Endpoint Systems Engineer is a critical member of the IT infrastructure team, responsible for the lifecycle management of all endpoint devices across the organization. This role bridges security, operations, and automation — ensuring that every managed device remains compliant, current, and performing at its best. The ideal candidate is hands‑on with RMM tooling, comfortable writing PowerShell automation, and thrives in a fast‑paced managed services or enterprise IT environment.

Key Responsibilities

Endpoint Patching & Compliance

• Deploy, schedule, and validate OS and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM
• Manage patch policies, rings, and compliance baselines through Microsoft Intune
• Generate regular patch compliance reports and present remediation plans for non‑compliant devices
• Maintain patch SLAs and minimize exposure windows for critical CVEs

Application Management

• Package, deploy, and maintain third‑party applications across the endpoint fleet via Intune and RMM tooling
• Manage application versioning, silent installs, and uninstall routines
• Monitor application health and ensure licensing compliance

Ticketing & Incident Management

• Triage, manage, and resolve endpoint‑related tickets within ConnectWise Manage
• Document resolution steps clearly for knowledge base contribution
• Escalate complex issues appropriately while maintaining SLA commitments

Automation & Scripting

• Write and maintain PowerShell scripts to automate repetitive tasks such as software installs, system health checks, user provisioning, and reporting
• Develop and deploy scripts via RMM platforms at scale across managed endpoints

Asset & Documentation Management

• Maintain accurate endpoint inventory and configuration records through Liongard
• Ensure audit trails, change logs, and runbooks are up to date
• Contribute to internal IT documentation and SOPs

Security & Compliance

• Enforce endpoint security baselines (antivirus, EDR, encryption, MFA policies)
• Monitor for policy drift and remediate non‑compliant devices proactively
• Collaborate with security teams on vulnerability management and endpoint hardening

Requirements

• Experience in endpoint management, systems administration, or MSP role
• Hands‑on experience with Kaseya VSA, Datto RMM, and/or Microsoft Intune
• Proficiency in PowerShell scripting for automation and system management
• Experience with ConnectWise (Manage or Automate) for ticketing and workflow
• Familiarity with Liongard or similar documentation/asset platforms
• Strong understanding of Windows endpoint management (Group Policy, MDM, registry)
• Knowledge of patch management best practices and vulnerability frameworks (e.g., CVSS)
• Excellent troubleshooting and communication skills

Preferred / Bonus Skills

• Experience in a Managed Service Provider (MSP) environment
• Microsoft certifications (MD-102, AZ-800, or similar)
• Familiarity with macOS endpoint management
• Experience with endpoint security tools (CrowdStrike, SentinelOne, Defender for Endpoint)
• Basic networking knowledge (DNS, DHCP, VPN)