End User Experience & Enablement Lead

absa; Randburg; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

Absa Bank Limited is seeking a Head of End User Experience to lead the definition, establishment, and communication of End User Experience Services across Absa Group. You will provide technology leadership aligned with the business to support CIO strategy and ensure end-to-end delivery of services such as Desktop, Messaging, Mobile, Print, Service Desk, and Security Updates.

The role focuses on achieving high customer satisfaction while delivering cost efficiency and operational stability, with

Qualifications

• Ten years in an end-user environment within financial services.
• Strong engineering and technology leadership experience.
• Experience delivering strategic initiatives and cross-functional collaboration.
• Knowledge of end-user concepts and experience.

Responsibilities

• Lead strategic direction for end-user services and drive service delivery across the group.
• Ensure service levels meet agreed targets while optimizing cost and performance.
• Oversee budget, resource planning and vendor management.
• Drive risk management and governance for end-user technologies.

Skills

Leadership

Budgeting

Strategic thinking

Stakeholder management

Communication skills

Risk management

People management

Negotiation

Education

Bachelor's Degree: Information Technology

Job description

Absa Bank Limited is seeking a Head of End User Experience to lead the definition, establishment, and communication of End User Experience Services across Absa Group. You will provide technology leadership aligned with the business to support CIO strategy and ensure end-to-end delivery of services such as Desktop, Messaging, Mobile, Print, Service Desk, and Security Updates.

The role focuses on achieving high customer satisfaction while delivering cost efficiency and operational stability, with