End User Account Manager

Talent Evolution (Pty) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the ICT sector is looking for an End User Account Manager in Johannesburg. The role focuses on engaging clients with tailored solutions, driving revenue growth through strategic sales engagement. Candidates should have strong communication skills, sales experience, and the ability to connect with decision-makers at all levels. A proven record in business development within the Telecoms industry is preferred.

Qualifications

• Minimum 3 years' experience in a sales environment.
• 5 years' experience in ICT or Telecoms preferred.
• Skilled in upselling and cross-selling.

Responsibilities

• Present technical products and solutions aligned with client needs.
• Generate leads and identify new business opportunities.
• Build and implement customer account plans.

Skills

Interpersonal skills

Communication skills

Customer-centric

Problem-solving

Analytical skills

Education

Grade 12 / Matric

Diploma/course in lead generation or business development

Tools

Account management tools

Job description

End User Account Manager required in Johannesburg.

This role focuses on engaging end users to promote tailored solutions and ensure the inclusion of these solutions in clients’ installation standards and specifications.

The End User Account Manager will identify new market opportunities, grow existing client relationships, and contribute to revenue growth by providing strategic, data-driven sales engagement.

Ideal for a candidate who is technically curious, commercially minded, and confident in engaging with all levels of decision-makers, including C-suite executives.

Salary: R40 000 – R50 000 per month plus commission.

Duties and Responsibilities:

• Present technical products and solutions in alignment with client needs and strategic goals.
• Build compelling value propositions and data-supported selling stories.
• Influence client specification documents to ensure product adoption.
• Establish and develop relationships with decision-makers to promote long-term business value.
• Generate leads and identify new business opportunities.
• Exceed revenue targets and manage accurate sales forecasts.
• Build and implement customer development and account plans.
• Provide regular pipeline reporting and maintain CRM hygiene.
• Collaborate cross-functionally with sales, product, technical, and marketing teams.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Organize regular account reviews and support internal reporting.
• Remain up to date with industry, product, and competitor developments to support effective sales strategies.
• Demonstrate resilience and professionalism in managing objections and maintaining momentum.

Minimum Requirements:

Experience:

• Minimum of 3 years’ experience in a sales environment (required).
• 5 years’ experience in a similar role within the ICT or Telecoms industry (preferred).

Skills & Attributes:

• Strong interpersonal and communication skills.
• Customer-centric with a focus on business development.
• Skilled in upselling and cross-selling.
• Strong administrative abilities and attention to detail.
• Capable of problem-solving and conflict resolution.
• Proficiency in account management tools.
• Analytical and data-driven decision-making skills.
• Adaptable, resilient, and able to collaborate across departments.

Educational Requirements:

• Grade 12 / Matric (required).
• A diploma or course in lead generation, business development, or sales management (preferred).

Working Conditions:

• Work hours: Monday to Friday, 07:30 – 16:30 (extended hours may apply based on operational needs).
• Monthly stock take may require evening work.
• Based at the Johannesburg branch.
• Must have own transport.
• High levels of internal and external stakeholder interaction requiring strong communication, presentation, and relationship-building skills.