EN - Reception Agent

AccorHotel; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a Deputy Property Custodian to oversee operations at a luxurious resort. This pivotal role involves ensuring guest satisfaction, leading staff, managing financial performance, and driving sales and marketing efforts. With a focus on exceptional customer service and community engagement, you will play a key role in maintaining the resort's high standards and operational efficiency. If you are a dynamic leader with a passion for hospitality and a commitment to excellence, this opportunity is perfect for you to make a significant impact in a vibrant environment.

Qualifications

• 3+ years of leadership experience in 4-star resort operations.
• Strong financial acumen and budget management skills.

Responsibilities

• Provide strategic leadership to all hotel departments.
• Foster exceptional customer service and guest satisfaction.
• Develop and manage annual budgets collaboratively.

Skills

Leadership Skills

Financial Management

Customer Service

Sales and Marketing

Multitasking

Education

Diploma or Degree in Hospitality Management

Tools

Hotel Management Software

Job description

Nestled along the tranquil Hartenbos River, Hartenbos Lagoon Resort offers a serene escape where natural beauty meets comfortable luxury. Enjoy the stunning lagoon views, peaceful atmosphere, and range of outdoor activities, making it the perfect getaway for families and nature lovers alike.

Dream Hotels & Resorts embraces 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritising sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These values guide our decision-making and operational requirements.

Job Overview:

As the Deputy Property Custodian of the resort, you play a key role in ensuring the resort's success by overseeing various aspects of operations, guest services, staff management, financial performance, and overall guest satisfaction. Your leadership, management skills, and ability to multitask will be essential in this dynamic and fast-paced environment.

Key Responsibilities:

1. Operational Leadership - Provide strategic direction and leadership to all hotel and resort departments.
2. Guest Experience - Foster a culture of exceptional customer service and guest satisfaction.
3. Financial Management - Develop and manage annual budgets in collaboration with the leadership team.
4. Sales & Marketing - Collaborate with the sales and marketing team to drive revenue and occupancy.
5. Human Resources - Conduct regular communication meetings, employee appraisals, and training programmes.
6. Quality Assurance - Ensure compliance with brand standards, industry regulations, and legal requirements.
7. Community Management - Build and maintain positive relationships with the local community.

Theoretical Knowledge:

1. Diploma or Degree in Hospitality Management or related field.
2. 3 years minimum of 4-star resort operations and leadership experience in a similar position.
3. Strong financial acumen and experience managing budgets.
4. Demonstrated ability to drive revenue and improve operational efficiency.
5. In-depth knowledge of hotel management software and industry best practices.