EMS Operations Manager

Bluespec Holdings; Noord-Kaap; On-site; ZAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated EMS Operations Manager to oversee daily operations, ensure compliance, and lead a team of emergency personnel. This role involves strategic planning, resource management, and crisis response, making a significant impact on community health and safety. The ideal candidate will possess strong leadership skills and a deep understanding of emergency management protocols. Join this forward-thinking organization to contribute to innovative solutions in emergency services and enhance operational efficiency while ensuring the highest standards of care.

Qualifications

• Proven experience in managing EMS operations and personnel.
• Strong understanding of compliance and quality assurance in emergency services.

Responsibilities

• Oversee daily operations of EMS, ensuring compliance and efficiency.
• Supervise and mentor EMS personnel, managing staff performance.
• Lead response during major incidents, coordinating resources effectively.

Skills

Leadership

Crisis Management

Resource Management

Compliance Knowledge

Strategic Planning

Education

Bachelor's Degree in Emergency Management or related field

Job description

• Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
• Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
• Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
• Coordinate with other departments to ensure seamless operations.

2. Staff Management

• Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
• Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
• Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
• Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

3. Resource Management

• Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
• Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
• Manage procurement of medical supplies and ensure proper inventory control.
• Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

4. Compliance & Quality Assurance

• Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
• Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
• Conduct audits and reviews of operational procedures to identify areas of improvement.
• Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

5. Strategic Planning & Development

• Contribute to the development and implementation of strategic plans for the EMS department.
• Analyse operational data and trends to inform decision-making and planning.
• Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
• Participate in the development and management of the EMS budget, ensuring cost-effective operations.

6. Crisis Management

• Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
• Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
• Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

7. Stakeholder Communication

• Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
• Represent the EMS department in meetings, forums, and public events.
• Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.