EMS Dispatch & Support Coordinator

Mediclinic; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mediclinic Southern Africa is building a talent pool for a Support Resource Officer, with January 2027 as the anticipated start. This unique opportunity allows you to contribute to a high-performing customer experience environment from the ground up, shaping service delivery and EMS coordination across the region.

The role focuses on dispatching vehicles, handling calls and alerts, and providing basic contact centre administration, with emphasis on English communication and EMS context.

Qualifications

• Essential Grade 12 education.
• Desired: BAA or Level 3 First Aid Certification.
• Experience in contact centre or EMS alarm handling.
• Dispatching experience in EMS contact centre preferred (1–3 yrs).

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing calls and alerts.
• Provide basic contact centre administration.

Skills

Microsoft Office

Dispatching

Emergency Care

Typing

English

Geographical knowledge

EMS environment

Telephone etiquette

Email etiquette

Education

Grade 12

BAA/ Level 3 First Aid Certification

Job description

Mediclinic Southern Africa is building a talent pool for a Support Resource Officer, with January 2027 as the anticipated start. This unique opportunity allows you to contribute to a high-performing customer experience environment from the ground up, shaping service delivery and EMS coordination across the region.

The role focuses on dispatching vehicles, handling calls and alerts, and providing basic contact centre administration, with emphasis on English communication and EMS context.