Employee Benefits Manager Midrand

Kwena Human Capital; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading employee benefits solutions company is seeking a Head of Administration to oversee operations in Midrand, Johannesburg. This strategic role involves managing a large team, ensuring compliance with regulations, and reporting to the COO. The ideal candidate will have a robust background in employee benefits administration, with strong leadership and MS Excel skills as well as a relevant degree preferring an MBA.

Qualifications

• 10 years' relevant experience in employee benefits or retirement fund administration.
• Experience with reporting at trustee meetings.

Responsibilities

• Provide strategic direction for employee benefits administration.
• Manage team of administrators and ensure workflow efficiency.
• Develop and implement organizational policies in line with executive goals.
• Oversee compliance with financial and regulatory standards.
• Build relationships with clients and manage queries effectively.
• Prepare reports for Trustees meetings and maintain accurate records.

Skills

MS Excel

Education

BCom or Bachelor's Degree

MBA

Job description

Introduction

Our client, a leading employee benefits solutions company within the financial services sector, is currently seeking to employ a Head of Administration to join their team based in Midrand, Johannesburg.

This position reports directly into the COO of the business.

Main Purpose of role: To provide strategic direction and input regarding the administration of employee benefits in line with client needs, working closely with the Executives and IT to implement and drive strategic changes. Manage a large team of client services administrators for a portfolio of funds, as well as lead the team and manage workflow. The Head of Administration will direct, administer, and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the CEO and the Board of Directors.

The Head of Administration will assist the CEO in developing organizational policies and goals covering operations, personnel, financial performance, and growth of the functions and/or business units mentioned above.

Duties & Responsibilities

1. Strategic: Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise. Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives. Recommends their adoption to the CEO. Develops and installs procedures and controls to promote communication and information flow, thereby solidifying management control and direction of the enterprise. Develops and establishes operating policies consistent with the CEO's broad policies and objectives and ensures their execution. Regularly appraises and evaluates overall operations, reporting results to the CEO. Ensures compliance with local, state, and SARS regulations and laws. Develops and maintains a sound organizational plan. Establishes policies for management development and succession planning. Manages personnel policies, including compensation and employee benefits, ensuring the welfare of employees.
2. General Management: Manages the overall administration team responsible for employee benefits functions such as contributions, claims, and exits. Organizes and manages administrators' activities to ensure professional responses to members. Ensures monthly productivity targets are met, monitors performance, and provides feedback. Coaches and develops staff. Drives excellent service to retain clients and attract new business. Ensures claims are properly analyzed and investigated before payments are made, following company procedures and contractual agreements. Builds and manages relationships with internal departments and clients. Ensures targets are met daily and monthly.
3. Record Keeping and Filing: Ensures all documentation related to umbrella funds is saved in the member profile on the system, with appropriate notes recorded. Maintains full fund administration system filing.
4. Reporting: Prepares, analyzes, and presents ad hoc reports and reports for Trustees meetings, with the ability to report effectively at such meetings.
5. Query Resolution: Attends to member queries within required timelines and provides assistance to employers or service providers as necessary.
6. Relationship Management: Builds and maintains positive relationships with clients, service providers, and internal teams. Ensures professional communication internally and externally.
7. Time Management: Meets production standards in quantity and quality, managing work flow efficiently.

Desired Experience & Qualifications

• Relevant BCom or Bachelor's Degree, MBA preferred.
• 10 years' relevant experience in a similar role within the employee benefits or retirement fund administration industry.
• Experience with reporting at trustee meetings.
• Intermediate to advanced MS Excel skills.

Interested individuals are encouraged to send their updated CV to [e-mail] for immediate consideration.