Employee Benefits Client Consultant (Healthcare) â Richards Bay

Marsh McLennan; Durban; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading insurance broker is seeking a Client Consultant for their Healthcare sector in Richards Bay. This full-time position requires substantial experience in insurance healthcare administration and strong communication skills. You'll manage member queries, build relationships with clients, and assist the consulting team. Hybrid working is encouraged, with 3 compulsory office days per week. Competitive development and mentoring offered.

Benefits

Outstanding learning and mentoring programs

Hybrid working model

Qualifications

• Extensive Insurance Healthcare administration experience.
• Experience in resolving member queries.
• Clear and concise oral and written communication skills.

Responsibilities

• Manage day-to-day administration of clients with a primary focus on member queries.
• Keep written records of all client communication and interaction.
• Build effective relationships with clients (Human Resources / Payroll personnel).

Skills

Sales Experience

Customer Service

Communication skills

Microsoft Office

Education

Matric

RE 5 Certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company : Marsh

Description :

Mercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Richards Bay.

The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries inductions claims Human Resources (HR) / Payroll queries and new business applications tracking and activation.

This is a great opportunity for someone with a similar background within Healthcare insurance administration looking for a new challenge with an established team within a market leading insurance broker.

This is a full-time role based predominantly on the clients site so you need to live locally to Richards Bay and you must be able to attend the office a minimum of 3 days a week including Monday Tuesday & Wednesday with the opportunity to work remotely 2 days per week.

What can you expect

• An opportunity to join an established and client focused team
• Being trained and coached on the processes and systems
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
• To build and maintain an excellent rapport with our clients providers and colleagues across the Group

What you will be rewarded with

An international well-established company with a strong brand and strong results to match.

Outstanding learning and mentoring programs

Hybrid working model (3 compulsory days on-site)

We will rely on you to :

Query resolution within stipulated Service Level Agreement as confirmed by MMB management

Accurate capturing of all client queries on system (telephonic and email)

Control distribution of membership packs and / or cards

Keep written records of all client communication and interaction within the stipulated time period

Attend to HR / Payroll queries relating to medical aid scheme benefits received via email fax or telephone

Constant follow up and feedback to relevant parties

Ensure all client correspondence is signed off and saved in correct client folder; arrange information and files in terms of MMB operating standards

Answer phone calls and self-management of telephone account

General assistance to the Healthcare consulting team

Attend internal meetings and training as and when required

Build effective relationships with clients (Human Resources / Payroll personnel)

Manage client expectations

New business screening of applications tracking status and ensuring activation

Promote loyalty programs and additional products (Gap Vitality) uptake

What you need to have :

Extensive Insurance Healthcare administration experience

Experience in resolving member queries

Clear and concise oral and written communication skills

RE 5 Certificate

Matric

Proficient in Microsoft Office tools Outlook Word and Excel

Marsh a business of Marsh McLennan (NYSE : MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience :

Contract

Key Skills

Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources

Employment Type : Full-Time

Experience : years

Vacancy : 1