Employee Benefits Administrator | Pietermaritzburg, KwaZulu-Natal | Permanent

PSG Wealth Menlyn; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services provider in Pietermaritzburg seeks an Employee Benefits Administrator to manage benefit administration and enhance client satisfaction. The ideal candidate should have strong analytical and communication skills, a matriculation certificate, and a passion for the Employee Benefits industry. This permanent position encourages diverse applicants.

Qualifications

• Proficient in both spoken and written English and at least one other official South African language.
• Passionate about a career in the Employee Benefits industry.

Responsibilities

• Assist with external and internal queries via phone or written correspondence.
• Request for benefit statements and beneficiary nominations.
• Prepare information for and attend administrative meetings with employers.

Skills

Analytical skills

Communication skills (verbal & written)

Attention to detail

Client relationship management

Education

Matric/Grade 12

Finance Qualification

Tools

MS Office

Job description

Designation: Employee Benefits Administrator | Pietermaritzburg, KwaZulu-Natal | Permanent

Category: Administration and Operations

Job Level: Semi-skilled and discretionary decision making

Posted by: PSG Financial Services

Posted on: 14 Aug 2025

Reference Number: POS39747

Closing date: 20-Aug-2025

Position Type: Permanent

Location: Pietermaritzburg Cascades Employee Benefits

Overview

VACANCY | EMPLOYEE BENEFITS ADMINISTRATOR | PIETERMARITZBURG, KWAZULU- NATAL | PERMANENT

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job Description

PSG has an exciting opportunity exciting opportunity for an applicant who will be responsible for Employee Benefit administration and client services.

• To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
• To assist and support the employee benefits consulting team in providing professional, high-quality consulting and administrative services to clients to ensure client satisfaction, retention, and expansion.
• To ensure an effective employee benefits environment.
• To advise on escalated risk underwriting needs for clients
  
  

Responsibilities:

• Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required.
• Requests for benefit statements
• Beneficiary nominations
• Retirement fund withdrawal claims etc.
• Assist with MyPractice as and when required
• Group risk claims process
• Assist employer with completion of risk claim forms
• Meet with member and/or family to discuss claim requirements (group life, disability etc.) and assist with process
• Liaise with insurer, employer, member and/or family until claim finalised
• Fund withdrawals and retirement claims
• Assist employer and employee with completion of claim forms
• Referral to Wealth team where required
• Liaise with provider until finalised
• Member underwriting
• Assist members with underwriting process, arrangement of appointment with underwriting team
• Liaise with insurer and member until claim finalised
• Provide ongoing feedback to members and employers on risk and retirement claims
• Prepare information for and attend administrative meetings with employers.
• Support team in relationship management with service providers.
• Individual discussion with new and exiting members explaining benefits, when required
• Maintain Client Relationship Management system
• Ensuring turnaround times and SLA's are adhered to
• Co-ordination of high-level deliveries e.g. member benefit statements
• Resolve member/employer/service provider queries
• Liaise and maintain relationship with service providers and employer groups
• Attend training and information sessions as arranged by insurers regarding legislation, market and insurance product changes as well as investment presentations
• Co-ordination of high-level deliveries e.g. member benefit statements
• Member and fund communication
  
  

Minimum requirements:

• Matric/Grade 12, Finance Qualification is advantageous
• Proficient in both spoken and written English and at least one other of the official South African languages
• Computer literacy (MS Office)
• Passionate about a career in the Employee Benefits industry
  
  

Competencies required:

• Analytical skills
• Communication skills (verbal & written)
• Attention to detail
• Client relationship management
  
  

How To Apply

Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 20 August 2025.

By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful