Emergency Response & Patient Care Specialist

netcare; Polokwane; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Netcare 911 in South Africa is hiring skilled Emergency Care Practitioners to respond to casualty and emergency calls, provide Basic Life Support, and support hospital handovers. You will perform admin duties, ensure safety, manage equipment, and uphold HPCSA protocols while delivering compassionate care to patients and families in high-pressure situations.

The role requires rapid response times, adherence to SOPs, effective communication with the Operations Manager and Call Centre, and ongoing

Responsibilities

• Successful completion of all administration in the Operations as per SOP manual
• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated
• Complete any and all paper work required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager
• Quality assurance to maintain work standards ,integrity of data reporting
• Respond to any emergency if requested and administer Basic Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self - development in one or both of the following area

Job description

Netcare 911 in South Africa is hiring skilled Emergency Care Practitioners to respond to casualty and emergency calls, provide Basic Life Support, and support hospital handovers. You will perform admin duties, ensure safety, manage equipment, and uphold HPCSA protocols while delivering compassionate care to patients and families in high-pressure situations.

The role requires rapid response times, adherence to SOPs, effective communication with the Operations Manager and Call Centre, and ongoing