Emergency Call Centre Operator – Community Security Organisation (CSO)

Staffwise; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A community-based security and medical response organization in Cape Town is seeking passionate individuals to join their Emergency Call Centre team. Successful candidates will handle emergency calls, provide immediate support, and perform necessary administrative duties. Ideal candidates should have strong communication skills and be capable of working under pressure in a dynamic environment.

Benefits

Cost to Company package with additional allowance for night shifts

Qualifications

• Education: Matric is advantageous.
• Experience in a high-pressure call centre or EMS environment is preferred.
• Good computer literacy.

Responsibilities

• Answering emergency calls and providing immediate support.
• Logging emergency calls.
• Dispatching all relevant emergency services.

Skills

Strong Communication

Interpersonal skills

Analytical

Education

Matric

Tools

Microsoft Office

Job description

Permanent, Shift work, Work

Cape Town, Gardens

Posted 4 months ago

About The Organisation And The Role

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

Main Duties & Responsibilities

• Answering of emergency calls and providing immediate support to caller.
• Logging emergency calls
• Dispatching of all relevant emergency services.
• Monitoring of security cameras and basic troubleshooting if required.
• Administration duties to include record keeping.
  
  

Required Skills & Experience

• Education & Work Experience
• Matric is an advantage, as is experience working in a high-pressure call centre or EMS environment.
• Strong Communication and Interpersonal skills
• Excellent command of English (verbal and written) is essential with a clear and calm telephonic communication style and the ability to effectively liaise with people from all ages and stages of life.
• Excellent Administration and Organisational Skills
• Able to perform general admin duties including filing, completing report forms and summaries
• Analytical and systems oriented with the ability to follow policies and procedures.
• A flexible, self-driven individual with strong attention to detail.
• Team-oriented with the ability to keep calm in stressful situations.
• A proactive individual who uses their initiative to ensure that service and performance are always to a high standard.
• Able to multitask and work autonomously while maintaining open channels of communication with a team.
• Specific Requirements
• Good computer literacy (Microsoft Office Word, Excel and Outlook) is essential, with the ability to pick up new systems with ease.
• Comfortable working in a high-pressure environment.
• Able to maintain confidentiality
• A community volunteer driven individual, passionate about the Cape Town Jewish Community
• Preference will be given to candidates who are willing to work either day or night shifts.
• Must be willing to work weekends, Shabbat, Yomtovim & public holidays
• Knowledge of maps systems and Cape Town streets is a distinct advantage
• Clear Criminal and ITC Record
• Code 8 Drivers license is preferable
• PSIRA Registration is an advantage.
  
  

Interested?

Click on the APPLY NOW / DOWNLOAD APPLICATION button below

Closing date for applications: 10 April 2025

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful

APPLY NOW / Download application

Job Features

Job Category Community & Social Welfare, Medical & Health, Security & Emergency Services Location: Gardens Nature of contract: Permanent Hours of work: Approx. 16 shifts a month Reporting to: Control Room Shift Supervisor Control Room hours: Day shift 5am – 5pm; night shift 5pm – 5am Salary range: Market-related (Commensurate with skill and experience). Benefits: Cost to Company package with additional allowance given for working at night. Closing date for applications: 10 April 2025 Interested? Please complete the application form: https://forms.gle/t2wMdEb4nB9giabV6

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