Emergency Call Centre Agent at Aidcall 24/7

Healthcare Mobility Africa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading emergency response service in Parklands is seeking an Emergency Response Call Centre Operator. This full-time role involves managing emergency calls, providing technical support, and performing vital administrative tasks. Candidates should be passionate about helping seniors, have professional telephone etiquette, and possess reliable transport. Competitive salary offered with shift flexibility.

Qualifications

• Fluent in Afrikaans and English.
• Professional telephone etiquette.
• Computer literate in basic MS Office.

Responsibilities

• Answer and manage emergency and non-emergency calls.
• Maintain customer profiles and ensure device functionality.
• Provide technical support and perform administrative tasks.

Skills

Call Handling

Technical Support

Administrative Tasks

Customer Service

Education

Matric or equivalent

Job description

Emergency Response Call Centre Operator - Full-Time | Parklands, Western Cape

Are you looking for a meaningful job where every day counts? At Aid Call 24/7, we save lives daily and support thousands of seniors to live safely and independently. We are seeking a responsible, well-spoken individual to join our Emergency Response Centre.

This role is about more than a paycheck. You should have:

• A genuine passion for helping senior citizens
• The ability to remain calm under pressure - we handle emergencies daily
• Reliable transport - early shifts start at 06:00, and public transport or ride-hailing is not dependable

About Us

Aid Call 24/7 is dedicated to making living alone and independently safer for everyone. Our 24-hour emergency assistance service gives peace of mind, allowing individuals to call for help with just one touch of a button. We prioritize the health and well-being of our customers and live by our motto: "There for you when no one else can be. There for them when you can't be."

About The Role

As an Emergency Response Call Centre Operator, you will be a vital link between our customers, ER24, and their emergency contacts.

Your role will ensure swift, efficient coordination during emergencies. This includes:

• Call Handling: Answering and managing emergency and non-emergency calls
• Technical Support: Assisting with devices, programming, and troubleshooting
• Administrative Tasks: Data capturing, reporting, and maintaining customer profiles
• Device Maintenance: Ensuring all emergency devices are functional
• Shift Relief: Supporting colleagues as needed

Key Responsibilities

• Operating the Emergency Response Desk
• Accurate data capturing and reporting
• Performing daily administrative tasks
• Relieving colleagues on designated shifts
• Providing technical support to clients
• Initiating daily courtesy and test calls

Minimum Requirements

• Professional telephone etiquette
• Computer literate (basic MS Office skills)
• Fluent in Afrikaans and English
• Own reliable transport (early shift requirements)
• Residing in or near Parklands/Table View preferred
• Clear criminal record
• Matric or equivalent

Employment Type: Full-time, Permanent

Salary: R9,000 - R11,000 per month

Experience & Availability

• Minimum 1 year of call centre experience preferred
• Flexible for day and night shifts, including weekends and public holidays
• Expected start date: as soon as possible

To apply, submit your CV to: Catherine Fortuin.

Desired Skills

• Inbound Customer Service

Desired Work Experience

• 1 to 2 years