Resorts Outlets Operations Manager

The Beekman Group; Port Shepstone; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading property and leisure development company in South Africa is seeking an Outlets Operations Manager for their Head Office in Port Shepstone. The role involves overseeing spa and adventure activities, managing staff, and ensuring operational efficiency. Candidates should have management experience in the hospitality sector and strong administrative skills. This position requires travel and a valid driver’s license.

Qualifications

• Proven experience in Spa and Hospitality industry.
• Valid driver’s license and ability to travel.
• Strong administrative skills.

Responsibilities

• Overseeing Body Bliss Day Spa’s and adventure activities.
• Implementing company procedures and standards.
• Staff management including recruitment and training.

Skills

Management skills

Interpersonal skills

Communication skills

Analytical skills

Budgeting knowledge

Education

Tertiary qualification

Tools

MS Office

Excel

Job description

Port Shepstone – KwaZulu Natal – South Africa

Key Performance Areas: As the Outlets Operations Manager, you are responsible for overseeing Body Bliss Day Spa’s, Adventure Activities, and related Outsource Partners (requiring travel). The role also includes the administration and financial overview of the various outlets, as well as a number of administrative roles.

Your Management Duties Will Include:

1. Establishing company procedures, POS requirements, standards (including financial), and ensuring that they are maintained at all Body Bliss Day Spa’s, adventure activities, and related Outsource Partners.
2. Implementing and understanding all aspects of controls / POS systems across all outlet operations.
3. Overseeing efficient and cost-effective stock control and asset management systems.
4. Staff management duties such as assisting with staff recruitment, performance, training, and efficient use of personnel's time.
5. Adhering to budgetary requirements.

Position Requirements:

• Tertiary qualification advantageous.
• Proven experience in Spa, adventure activities, and the Hospitality industry.
• Management skills including guest & staff relations, administration, revenue management, budgeting, and financial experience.
• Excellent understanding of Hospitality Operations.
• Strong administrative skills.
• Experience in operational, labour, and financial aspects of resorts, spas, adventure activities, and outsourced operators.
• Sound budgeting knowledge.
• Valid driver’s license and ability to travel at short or no notice for extended periods.
• Based at Head Office in Port Shepstone (no accommodation provided).
• Ability to work under pressure and meet deadlines.
• Excellent interpersonal, communication (written and verbal), and analytical skills.
• Ability to multitask and work flexibly, including travel readiness.
• Proficiency in MS Office, especially Excel.

Only shortlisted candidates will be contacted.

South Africa’s leading property and leisure development company offers this opportunity at Head Office in Port Shepstone. In line with the Employment Equity Plan, preference will be given to candidates from designated groups.

Ref # 16/05

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