Finance Support Officer (30 Hours) - East London

TN United Kingdom; East London; On-site; GBP 25 000 - 35 000; Part time

Job summary

A leading educational institution is seeking a Finance Support Officer to assist students with funding applications and provide high-quality customer care. The role involves managing inquiries, coordinating with departments, and ensuring students receive necessary support. Ideal candidates will be dynamic, organized, and possess strong communication skills.

Qualifications

• Dynamic, enthusiastic, self-motivated individual.
• Strong communication skills both verbal and written.

Responsibilities

• Support students with their Student Funding applications.
• Respond to student queries via email and ticketing system.
• Coordinate with relevant departments to resolve queries.

Skills

Communication

Time Management

Computer Literacy

Organizational Skills

Tools

Microsoft Office Excel

Job description

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Finance Support Officer (30 Hours) - East London, East London

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Client:

GBS Global Applied Knowledge

Location:

East London, United Kingdom

Job Category:

Finance

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EU work permit required:

Yes

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Job Reference:

80f0af944fb0

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Finance Support Officer (30 Hours) - East London

To support students and applicants with their Student Funding applications, contacting students, scheduling online meetings, updating records and responding to enquiries relating to student funding and eligibility criteria.

To provide a high level of customer care throughout the academic year.

WORKING PATTERN:

• Monday - Friday 3pm to 8pm
• Saturday 10am to 3pm
• Sunday (Only During enrolment periods)
• Please note, working pattern is subject to change during the busy periods.

Main Responsibilities

Main Responsibilities

• Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries
• Assist students in making their applications to Student Finance via online or paper application forms
• Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS
• Coordinate with relevant departments to resolve student’s queries
• Respond to student’s queries via email and SysAid ticketing system
• The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of GBS.
• The post holder will be expected to undertake other duties as appropriate and as requested by their Line manager.

Requirements

Requirements

• A high degree of computer literacy (particularly Microsoft Office Excel)
• Background in Student Finance is desirable but not essential
• Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills
• Effective time management and planning
• Strong communication skills both verbal and written
• Ability to think outside the box

Other Information

Other Information

The Finance Support Officer will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.