German-Speaking Customer Service Sales Representatives

RMV Solutions Pty Ltd; Gqeberha; Remote; ZAR 200 000; Full time

Job summary

A reputable airline brand is seeking individuals for their customer relations department. The role involves assisting passengers with inquiries in both German and English, utilizing airline reservation systems, and maintaining high service standards in a fast-paced environment. Comprehensive training is provided, and the position is fully remote.

Benefits

Health Insurance

Comprehensive Paid Training

Qualifications

• Must have native-level fluency in German, both verbal and written.
• Strong computer literacy and technical skills required.
• Previous customer service experience is advantageous.

Responsibilities

• Assist passengers with travel inquiries in both German and English.
• Utilize airline reservation systems to handle voice calls.
• Interact daily with international passengers for inquiries and feedback.

Skills

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Job description

Join a reputable airline brand across different work areas

Assist passengers with pre- and post-flight travel inquiries in the customer relations department in both German and English.

Utilize airline reservation systems to handle voice calls in English and German, and potentially engage in written correspondence.

Comprehensive paid training on products and systems provided.

Interact daily with international passengers for inquiries and feedback.

Achieve specific key performance indicators and maintain high client service standards.

Work in a fast-paced and time-critical call center environment.

Requirements

• Must have native-level fluency in German (both verbal and written skills required).
• Only permanent residents or South African ID holders are eligible.
• Strong computer literacy and technical skills.
• Clean criminal record.
• Flexible to work in shifts.
• Previous customer service experience is advantageous.

Employment Terms

• Full-time permanent contract: 40 hours per week with 8-9 hour shifts per day.
• Operational hours: 24/7, 365 days a year.
• Rotating shifts including weekends and public holidays as needed.
• Specific operating hours based on assigned account, to be discussed during interviews.
• Training: 4 weeks (fully paid).
• Health insurance coverage provided by the company.
• Fully remote work from home.
• Equipment requirements:

• Reliable fibre or ADSL internet connection required at own expense.
• UPS solution necessary during power outages (inverters available for purchase through our Cape Town branch or personal solutions accepted).

Additional employment details include:

• Annual compensation: R200,000 CTC (R16,600 per month).

Key Skills

Typing, data entry, customer service, basic math, computer skills, Windows, banking, upselling, pricing, sanitation, cash handling, stocking.