Product Support Specialist At Qes

Qe Services It Recruitment; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the agricultural industry is seeking a Product Specialist in Cape Town. This role involves supporting bespoke software solutions, managing help desk operations, and liaising with clients and internal teams. Ideal candidates will have experience in SQL and help desk administration, along with a strong focus on customer success.

Benefits

Company vehicle when available

Qualifications

• At least 2 years of experience scripting and administrating Microsoft SQL.
• Help Desk administration experience required.

Responsibilities

• Support bespoke software products onsite and remotely.
• Manage daily operations of SQL-rich environments.
• Train clients on various software products.

Skills

Customer Success

Resilience

Education

Grade 12 / Matric

Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

Tools

Microsoft SQL Express

SQL Server

Microsoft Office

Job description

My client based in Cape Town (North) is currently sourcing for a Product Specialist to join them on a permanent basis.

Agricultural Industry / Onsite / Cape Town / Drivers License / Own Transport / Fully Bilingual

The Role

We have an exciting opportunity for a Product Specialist.

This role is a support role that services clients in the agriculture industry reporting to the IT & Support Manager.

The Product Specialist supports bespoke software solutions both onsite & remotely and liaises with other internal stakeholders / departments as needed to solve any issues that may arise.

The ideal candidate displays resilience under pressure, advocates for customer success, and has mastered managing, operating, and driving help desk calls (both assigned and created by them).

What Will You Be Doing

Support bespoke software products (remote first / onsite when needed)

Manage daily operations and administration of SQL-rich environments (including scripting)

Liaise with external customers and internal stakeholders

Own assigned calls from start to finish, involving inter-departmental liaising and following escalation policies

Maintain Help Desk administration by updating all calls daily to ensure timely and effective client service

Log, update, chase, and escalate calls within acceptable timeframes

Conduct ad hoc software testing before pushing updates to clients

Support new products, upgrades, and releases, including deployment

Perform product installations and upgrades

Train clients on various software products as required

Technical Skills

At least 2 years of experience scripting and administrating Microsoft SQL Express, SQL Server, and SQL (required)

Help Desk administration experience (call logging, managing calls, driving calls to closure, understanding call / ticket lifecycle, ITIL exposure) (required)

Proficiency in Microsoft Office applications (required)

Valid driver's license and own reliable transport, as travel may be required for training and implementations

A company vehicle will be provided when available (preferred)

Experience in the fruit or meat industry is highly beneficial

Experience with handheld / mobile scanners and related software / hardware (beneficial)

Graduate qualification in Logistics, Supply Chain Management, or Industrial Engineering

Desired Skills

ITIL

Help Desk Support

Desired Work Experience

2 to 5 years

Desired Qualification Level

Grade 12 / Matric

If you meet these requirements and would like to apply, please send your CV to (Email Address Removed).