Key Account Manager - Spar

Beiersdorf; Durban; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in the skincare industry seeks a National Key Account Manager to drive customer account development and ensure key targets are met. The role involves extensive collaboration with various teams to enhance business relationships and optimize financial performance. Candidates should possess a BCom or equivalent and have 4-6 years of experience in managing large retail accounts.

Qualifications

• 4-6 years of experience in National Key Account Management.
• Proficient in Advanced Excel, PowerPoint, and Word.
• High degree of conflict management skills.

Responsibilities

• Manage customer account development and ensure delivery of key targets.
• Develop customer forecasts and budgets by month and category.
• Engage in joint business planning to drive mutual growth.

Skills

Analytical Capability

Sales Management

Customer Understanding

Education

BCom or Equivalent

Tools

MS Office

Job description

Job Purpose

Managing Customer Account Development to ensure delivery of key targets while building long sustainable business relationships with customers and internally.

Job Responsibilities

1. Selling & Negotiating
2. Utilize selling tools to create value for both Beiersdorf and customers.
3. Engage in joint business planning to drive mutual growth.
4. Work cross-functionally with Trade Analytics and S&CM teams to identify opportunities.
5. Shopper Customer Management (S&CM)
6. Leverage shopper insights to enhance the path to purchase.
7. Work with the S&CM team to create account-specific shopper initiatives.
8. Implement NPD and core business support plans.
9. Financial Business Management
10. Develop customer forecasts and budgets by month and category.
11. Manage customer P&L, including sales volume, gross sales, and net sales.
12. Monitor trading terms, rebates, discounts, and COOP’s impact on net sales.
13. Ensure category profitability through internal and external analysis.
14. Analytics & Reporting
15. Provide accurate annual and monthly sales forecasts.
16. Utilize data sources (promotions, ROS, customer stock levels) to refine forecasts.
17. Develop and analyze promotional plans, ROI, and demand planning processes.
18. Generate insights from customer data (Epos, loyalty cards, Nielsen reports).
19. Conduct regular customer reviews, addressing risks and opportunities.
20. Stakeholder Engagement
21. Work with 3rd party merchandising to ensure accurate, timely order processing.
22. Partner with Operations team to drive order efficiency and manage customer interactions.
23. Respond swiftly to customer challenges and coordinate with other departments.
24. Work with Logistics to ensure On-Time, In-Full deliveries.
25. Coordinate with Planning on inventory and customer orders.
26. Strategy Development
27. Align business, sales, and channel strategies in account planning.
28. Develop sustainable financial plans while establishing a long-term vision for accounts.
29. Operational Execution
30. Ensure appropriate shelf space allocation and SKU placement per planograms.
31. Monitor distribution and compliance of promotional activities.
32. Manage NPD listings and distribution within two weeks of STT.
33. Maintain operational efficiency between third-party merchandising agencies and customers.
34. Sales Administration
35. Secure agreements on price increases within customer SOPs.
36. Maintain updated price files and document agreed activities.
37. Ensure correct assortment and SKU distribution across stores.
38. Oversee and rectify KPI performance of third-party merchandising agencies.

Your Profile

1. BCom or Equivalent
2. Minimum of 4-6 years of experience in National Key Account Management and working in large retail accounts.
3. Proficient in MS Office (Advanced Excel, PowerPoint, and Word)
4. High Degree of Analytical Capability and conflict management
5. Sales and Execution Management
6. Customer and Shopper Understanding

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional Information

Please apply to the post latest by 28th May 2025.