Sales Consultant

African Bank; Thohoyandou; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a motivated sales professional to drive growth and customer engagement. In this dynamic role, you'll promote a diverse range of banking products while developing new business opportunities through proactive outreach and relationship building. Your efforts will directly impact customer satisfaction and the bank's success. If you're passionate about sales and customer service, and ready to make a significant contribution, this opportunity is perfect for you. Join a forward-thinking team that values innovation and excellence in the banking sector.

Qualifications

• 2+ years in sales and client service with full accreditation.
• NQF level 6 qualification preferred for this role.

Responsibilities

• Promote and sell the bank's products through responsible sales activities.
• Achieve growth and revenue targets while maintaining customer relationships.

Skills

Sales Skills

Customer Relationship Management

Financial Needs Analysis

Marketing Skills

Risk Management

Education

NQF level 6 FSCA-aligned qualification

RE5 accreditation

Job description

MAIN PURPOSE OF THE JOB

To promote and sell the Bank’s product bouquet to clients through responsible sales activities. Responsible for sourcing and developing new contacts/prospects and sales leads through the Bank’s internal campaigns and personal referrals.

Key Performance Inputs/Activities

1. Sales Focus

• Achieve customer growth, revenue, and collections targets as defined by the bank.
• Meet and exceed activity metrics across all product lines.
• Meet, exceed, and effectively execute all sales and customer targets set by the bank.
• Implement the bank's sales strategy concerning product and value-added services (up-selling, cross-selling, capital uptake).
• Make outbound calls to existing and prospective customers.
• Convert all sales opportunities from inbound requests, outbound calls, lead generation, and customer queries.
• Develop and maintain relationships with existing and potential customers to generate new business.
• Participate in cross-selling bank products.
• Maintain detailed pipeline and prospect data.
• Arrange in-person visits, appointments, and presentations, with follow-ups as needed.
• Conduct financial needs analysis to tailor solutions leading to sales.
• Schedule customer feedback sessions for document collection and updates.
• Adhere to supervision requirements for all financial products.
• Prepare and present weekly, monthly, and quarterly reports to management.
• Manage cash, CAM, and credit card administration effectively with authorized approval.
• Be accountable for personal sales results.

Marketing Focus

• Stay informed about products, services, competitors, and promotional trends.
• Identify referral opportunities within and around the branch.
• Support branch goals through marketing activities, promotions, telemarketing, and targeted initiatives.
• Participate in community events to promote the bank and increase business opportunities.
• Ensure all marketing activities comply with policies and procedures.

Risk & Compliance Focus

• Ensure deal quality by reviewing applications promptly and accurately, utilizing all necessary tools to mitigate risk.
• Comply with all customer interaction policies and regulatory requirements, including AML reporting.
• Report incidents of fraud or suspicious activity through proper channels.
• Maintain a zero-defect approach to deal quality and income/expenses capturing.
• Follow FAIS guidelines and qualification parameters.

Customer Service

• Adhere to the bank’s customer service standards and legislation.
• Follow TCF principles.
• Maintain personal accountability and assist team members in customer engagement.
• Meet customer financial needs and support their financial success.
• Ensure quality and timely processing of applications, queries, and solutions.

Training & Development

• Participate in ongoing sales and service training as identified in development plans.
• Complete all relevant training initiatives to enhance value to customers.
• Engage in risk, compliance, and regulatory training to meet obligations.

Operational Activities

• Follow all security, safety, and operational procedures, including opening/closing, surveillance, and emergency protocols.
• Perform administrative duties as required by management.

Minimum Education

NQF level 6 FSCA-aligned/business-related qualification; RE5 preferred.

Minimum Experience

At least 2 years in sales and client service, with full representative accreditation in all product categories.