Reception Manager

HR Genie; Khâi-Ma Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee the Welcome Desk and ensure exceptional member experiences. This role involves managing staff, conducting group exercise classes, and maintaining efficient club administration. The ideal candidate will possess excellent communication skills and a proven ability to motivate and lead a team. Join a vibrant environment where your contributions will enhance member satisfaction and create a welcoming atmosphere. If you thrive in a fast-paced setting and have a passion for fitness and customer service, this opportunity is perfect for you.

Qualifications

• Proven track record in managing staff and resolving conflicts.
• Ability to motivate staff and maintain high energy levels.

Responsibilities

• Manage the Welcome Desk to ensure a positive first impression.
• Conduct group exercise classes and assist with club administration.
• Resolve member complaints and oversee receptionist training.

Skills

Communication Skills

Staff Management

Problem Solving

Administrative Accuracy

Conflict Handling

Motivational Skills

Job description

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Responsibilities:

• Willingness to conduct group exercise classes
• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving