Groups And Incentives Operations Consultant

Executive Placings; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the tourism sector is seeking a dynamic Groups and Incentives Operations Consultant to join their team in Sandton. This role is pivotal in coordinating and executing memorable land tour programs and events, ensuring service excellence and compliance with travel regulations. The ideal candidate will possess a deep understanding of the tourism landscape in Southern and East Africa, along with strong analytical and negotiation skills. This is an exciting opportunity to craft unique experiences while working closely with a passionate team dedicated to delivering exceptional service. If you thrive in a fast-paced environment and have a flair for creativity, this role is perfect for you.

Qualifications

• 4-5 years of inbound tour consulting experience required.
• In-depth knowledge of the tourism industry and customer expectations.

Responsibilities

• Coordinate and execute land tour programs and events.
• Maintain good relationships with partners and support the team.

Skills

Inbound Tour Consulting

Customer Service Excellence

Crisis Management

Analytical Skills

Negotiation Skills

Experiential Creativity

Tools

Excel

Tourplan

MS Office

WETU

Job description

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant.

This role is based in Sandton.Experience required : Minimum of 4 – 5 years previous inbound tour consulting experience requiredIn-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectationsGood understanding of terms and conditionsRelevant understanding of Business to create and formulate a strategy and make commercial decisionsA passion for delivering service excellenceA good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistanceExperience of crisis management protocols and procedures, including emergency response and risk mitigation strategiesExcellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETUAnalytical skillsNegotiation skillsExperiential Creativity (Crafting Experiences)Duties include : Accountable for coordinating and executing land tour programs and eventsSupport the administrative preparation and management of travel filesMust be available to travel with groups and assist with on-site coordinationProvide proactive support to the Groups and Incentives teamMaintain good relationships with partnersSupport and communication with the accounts teamsMaintain accurate and up-to-date information on all confirmed servicesAssist with the preparation of all travel documentation and operating schedulesEnsure compliance with country travel restrictionsBe on call for any major emergenciesAssisting with special projects and any other duties as assigned by Management