Customer Care Agent (Korean Speaking)

Helderberg Personnel Cc; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in customer service is seeking a Customer Care Agent. The ideal candidate should be fluent in Korean and English, possess strong technical skills, and have at least one year of relevant experience. This role involves handling customer queries, troubleshooting issues, and providing training on products. Candidates should be proactive, organized, and capable of working in a fast-paced environment.

Qualifications

• At least 1 year of experience in a similar role.
• Fluent in Korean and English; additional languages are a plus.

Responsibilities

• Handle general customer queries and complaints.
• Assist and train customers on products and software.
• Diagnose and troubleshoot customer problems.

Skills

Communication

Problem Solving

Attention to Detail

Time Management

Organizational Skills

Education

High School Certificate

Certification in Client Services Management

Tools

Microsoft Office Suite

Job description

Key Tasks Include :

1. Handle general customer queries
2. Diagnose and troubleshoot customer problems
3. Resolve fundamental product technical issues
4. Assist and train customers on the company's products and software
5. Handle customer complaints

Reporting Customer Issues

Product and software testing

Requirements Include :

• Driver's license
• Own/reliable transport required
• Fluent in Korean and English; additional languages are a plus
• High school certificate; additional certification in Client Services Management is a plus
• At least 1 year of experience in a similar role
• Ability to work shifts and weekends
• Knowledge of golf is a plus or being a golfer

Strong Technical Skills, Knowledge, and Attributes :

• Proven work experience in client support services
• Proficiency in Microsoft Office Suite
• Strong attention to detail
• Excellent conflict and change management skills
• Strong communication and interpersonal skills at all levels
• Resourceful and proactive problem-solving skills
• Strong organizational and multitasking skills
• Effective time management and prioritization
• Solid written and verbal communication skills
• Honesty and integrity
• Ability to work in a fast-paced, dynamic environment
• Critical thinking and problem-solving skills
• Ability to handle pressure and meet deadlines
• Motivated, hardworking, and enthusiastic
• Ability to work independently and as part of a team

To succeed as a Customer Care Agent, you should have a pleasant personality, patience, and the ability to effectively handle customer complaints in a timely manner while proactively engaging with clients. Multitasking and stress management skills are essential, as this role is the company's direct contact with clients.