Commercial Administrator - Isando

E2E Staffing (Pty) Ltd; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Commercial Administrator to bridge the gap between sales and customers. This role focuses on optimizing customer experiences through effective sales administration and analytics. Responsibilities include managing sales data, coordinating communications, and providing insights to drive sales strategies. The ideal candidate will possess strong analytical skills and a proactive approach to problem-solving. Join this dynamic team to contribute to operational excellence and customer satisfaction in a fast-paced environment.

Qualifications

• Up to 4 years of experience in operational execution and proven administrative ability.
• Strong understanding of commercial requirements and excellent analytical skills.

Responsibilities

• Manage all office-based sales administration activities and resolve customer inquiries.
• Utilize analytical skills to interpret sales data and enhance customer experience.

Skills

Analytical Skills

Communication Skills

Numerical Skills

IT Skills

Education

BCom or BCom Sciences degree

Tools

CRM Systems

SAP

Job description

Job Purpose

The Commercial Administrator plays a crucial role in optimizing the customer experience by serving as the link between the sales function and customers.

This position is responsible for providing analytic foresight, technical expertise, and efficient coordination of internal sales communications to support the Commercial and Marketing team.

Key Accountabilities and Outputs

1. Commercial Support: Utilize analytical capabilities to manage all office-based sales administration activities effectively. Capture and process all automated orders received via email, phone, or sales office communication. Update customer deal sheets based on buying groups and independent customers. Communicate and resolve issues related to blocked accounts or Rapidtrade updates. Coordinate the collection and organisation of invoices and proof of deliveries (PODs) for drop shipment deliveries. Process customer spend claims and damages claims, ensuring timely submission to Debtors. Manage order numbers on buying group orders and upload purchase orders (POs) onto SAP for payment processing. Conduct follow-ups on payments processed through SAP to ensure up-to-date accounts. Manage merchandisers' time sheets and weekly route lists. Act as the liaison between the sales team, distribution, and customers. Manage sales point-of-sale materials, banners, feather banners, and sales marketing material. Coordinate sales-related meetings, gatherings, and events.
2. Sales and Customer Analytics: Utilize analytical skills to interpret sales and customer analytics and provide valuable insights to the sales function. Identify trends, patterns, and opportunities to enhance sales strategies and improve the customer experience.
3. Operational and Financial Management: Participate in operational planning and budgeting processes. Use analytical capabilities to drive continuous improvement by streamlining and optimizing operational practices, processes, and systems. Ensure adherence to operational and financial frameworks, practices, processes, standards, and controls. Control costs and take necessary actions to mitigate financial risks and ensure compliance. Collaborate with the sales team to develop and implement effective sales strategies and promotional campaigns. Analyze market trends and competitor activities to identify opportunities and recommend strategies for business growth. Coordinate the resolution of customer inquiries, complaints, and issues in a timely and professional manner. Assist in the preparation of sales reports, presentations, and proposals. Maintain accurate and up-to-date customer and sales data in CRM systems. Conduct regular analysis of sales data, performance metrics, and KPIs to identify areas for improvement and implement corrective actions. Provide support in pricing analysis and contribute to pricing strategies. Stay updated on industry trends, regulations, and best practices related to sales administration.

Qualifications and Experience

• BCom or BCom Sciences degree
• Up to 4 years of experience in operational execution and proven administrative ability.
• Strong understanding of commercial requirements.
• Excellent numerical and analytical skills.
• Robust IT skills.

Key Qualities

• Analytical Thinking: Strong analytical mindset with the ability to analyze data, identify patterns, and draw insights. Proficiency in quantitative analysis, data interpretation, and problem-solving. Apply critical thinking to evaluate complex situations, assess risks, and propose solutions.
• Communication: Excellent skills to convey analytical findings clearly to stakeholders at various levels. Ability to articulate complex concepts and present data-driven recommendations.
• Proactive Approach: Self-motivated in seeking process improvements through data analysis. Monitor market trends and develop data-driven strategies.
• Attention to Detail: Meticulous in data analysis, ensuring accuracy and reliability. Understand data sources and methodologies to maintain integrity.
• Technical Proficiency: Skilled in analytical tools and technologies. Stay updated with industry best practices in data analytics.