Technology Operations Senior Analyst

Virgin Money; Newcastle; On-site; ZAR 28 000 - 44 000; Full time

Job summary

Join a leading digital bank as a Technology Operations Senior Analyst, responsible for ensuring high standards in service monitoring and support. This role involves working with various platforms and teams, offering first-level support and improving service processes. With a focus on customer satisfaction, you'll be part of a dynamic environment that values innovation and flexibility.

Qualifications

• Proven track record in a similar IT role.
• Technical knowledge of mainframe platforms and batch scheduling.
• Experience in application and systems monitoring.

Responsibilities

• Provide first-level support for all internally hosted platforms.
• Monitor customer-facing services and critical processes.
• Liaise with third-party providers for issue resolution.

Skills

Business Process

Customer Service

Information Technology

Technical Support

Job description

Role Focus : Technology Operations Peer Group : Team Leaders and Analysts (B)

Salary Range : per annum

Location : UK Hybrid with regular on rota travel to Newcastle hub

Contract Type : Permanent Full Time

Get out of your comfort zone. Live a life more Virgin.

Our Team The Technology Operations Senior Analyst will ensure that their roles and responsibilities are completed with accuracy and to a high standard. Services must be monitored effectively and any problems handled efficiently and in line with processes and procedures.

The successful candidate will report directly to their Technical Operations Team Lead. This person will work a shift pattern 24 x 7 within a team of Technology System Analysts across multiple platforms (Unix Windows DEC IBM mainframe Fujitsu Helmsman Oozie Control M). The candidate will work closely with various Operations teams including Service Support Platform Engineering Helpdesk Services and Data Centre management.

What youll be doing

• Provide firstlevel supportfor all internally hosted platforms and applications.
• Ensure that all customerfacing servicesand critical endtoend processes are monitored in realtime and to a high standard. Take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now App Dynamics Kibana Runscope Dynatrace Splunk and SCOM.
• Provide firstlevel supporton all internally hosted platforms supporting organisational services including IBM Windows O365 Fujitsu Oracle Unix EMC RHEL.
• Liaise with 3rd party and cloud providersto identify issues and perform recovery actions (e.g. IBM Voca Bacs Payport Mastercard Arcot BT Fircosoft Fiserve Williams Lea Microsoft Oracle AWS).
• Provide highlevel support and expertiseon various mainframe job schedulers including TWS Helmsman Control M and Oozie.
• Influence current standardsand own initiatives to drive improvements on these platforms.
• Attend various forumsto represent the team and influence decisions to support best practices (e.g. Project Service Introductions CAB BT TAB).
• Complete daily weekly and monthly tasksvia corresponding route sheets.
• Ensure alert management processis followed for all service issues.
• Ensure appropriate handoversare carried out to other Technology Operations analysts Technical and Service Management Teams.
• Partake in regular team meetingson shift providing feedback to the Team Coordinator.
• Input to your own appraisalin accordance with PMF guidelines.
• Take initiative and implement valueadd activitieswherever possible to improve processes or procedures.
• Deputise for Team Leader attending relevant update meetings (Incidents MIRs etc. when required.

We need you to have

• Previous experience with a proven track record of success in a similar IT role.
• Technical and practical knowledge of mainframe platforms batch scheduling and associated environments.
• Experience in application and systems monitoring and service recovery.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Ability to analyse and interpret information whilst working as part of a team or independently.
• Good organisational skills with the ability to think on your feet.

Its a bonus if you have but not essential

• Ability to manage selfdevelopment accompanied with a desire to improve and deliver results.
• Flexible with the capacity to adapt to change and the ability to support others.
• Knowledge of Technology Processes.
• Presentation Skills.

And theres no waiting around youll enjoy these benefits from day one.

Feeling insatiably curious about this role If were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a fullservice digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with. Were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. Were customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose Making You Happier About Money. Our customer centric culture means that were able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced preemployment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.

Required Experience :

Senior IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 28800 - 43200

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