Customer Service Agents (Contract Position) - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking dynamic Customer Service Agents for a 6-month contract in Johannesburg. This role involves managing customer interactions, resolving queries efficiently, and maintaining accurate records. You will play a crucial part in ensuring customer satisfaction and operational excellence. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values professionalism and dedication, and contribute to the success of the organization while developing your skills in a supportive atmosphere.

Qualifications

• Grade 12 is required for this position.
• Ability to apply sales techniques and handle customer inquiries effectively.

Responsibilities

• Identify and manage branch statistics to enhance operational efficiency.
• Liaise with customers to ensure timely service delivery and resolve queries.

Skills

Sales and Marketing Techniques

Customer Service Skills

Health and Safety Procedures

Education

Grade 12

Job description

Customer Service Agents (Contract Position) - JHB

Job Openings: Customer Service Agents (Contract Position) - JHB

About the Job

6 Month Contract

• Grade 12
• Able to apply sales and marketing techniques relevant to work area
• Able to deal effectively with customers within given parameters
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
• Able to identify hazards and handle with direct instructions/guidance in place

Responsibilities:

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Encourage professionalism at all levels
• Liaise with customers to execute services of collection, delivery, query or quote
• Receive collection requests telephonically
• Receive, action and resolve queries within 45 minutes and close off the collection
• Advise the Sales department of none/reduced usage by regular customers
• Liaise with operations to ensure customers' requests are carried out
• Ensure details on a collection request are accurate
• Generate sales leads on calls received
• Ensure constant awareness of any operational difficulties and advise customers accordingly
• Participate in weekly meetings as scheduled by the department
• Liaise with Managers regarding accounts on credit hold
• Manage and resolve all subcontractor and agent queries
• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Hand all unaccepted quotes to Sales to be followed through
• Ensure accurate record keeping
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Receive quote requests via email and telephonically; action and close off within 45 minutes
• Receive all claim-related queries, compile claim pack with information received from operations, and hand over the claim pack to the Administration Manager