General Manager : Hospitality

Job Crystal; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A newly established wedding and conference venue in Cape Town is seeking an experienced General Manager. This role involves overseeing operations, ensuring customer satisfaction, and leading a high-performing team. The ideal candidate will have a strong background in hospitality management and a passion for creating memorable experiences.

Benefits

Competitive salary with performance-based bonus

Autonomy and support in your role

Opportunity to work in a stunning venue

Qualifications

• Proven experience as a General Manager in hospitality and venue management.
• Ability to work under pressure and handle multiple tasks simultaneously.

Responsibilities

• Oversee all aspects of operations from business development to event execution.
• Manage day-to-day operations including staff management and event bookings.

Skills

Leadership

Communication

Customer Service

Financial Acumen

Event Planning

Education

Qualification in Hospitality Management

Job description

General Manager : Hospitality Cape Town WC Western Cape

De Arend is a newly established wedding and conference venue based in Philadelphia in Cape Town. It offers a beautiful and versatile setting for unforgettable celebrations and professional events. Set on stunning new premises our stateoftheart venue and picturesque surroundings is designed to deliver exceptional experiences for every guest. As we are preparing to open our doors we are seeking a dynamic and experienced General Manager to lead our team and ensure smooth operations of our venue.

Job Specification

As General Manager you will play a pivotal role in the successful launch and ongoing management of the venue. You will be responsible for overseeing all aspects of operations from business development and team recruitment to event execution. Your primary goal will be to ensure the highest level of customer satisfaction while maximising revenue and profitability. This is a unique opportunity to shape the culture standards and reputation of a brandnew venue from the ground up.

Offer

Key outcomes The following outcomes will be expected to be achieved by the General Manager :

• Lead the preopening planning and set up of the venue
• Recruit train and manage a highperforming team by conducting regular performance reviews
• Develop and implement operational policies and procedures
• Manage daytoday operations of the venue including staff management scheduling and event bookings and coordination
• Build relationships with clients suppliers and industry partners
• Monitor and improve customer service standards to ensure a seamless experience for all guests.
• Oversee financial management including budgeting forecasting and financial reporting
• Ensure compliance with health safety and licensing requirements
• Create and implement marketing strategies in collaboration with the owner and marketing team

Qualifications and Experience

• Qualification in Hospitality Management and related qualifications.
• Proven experience as a General Manager in hospitality event and venue management
• Strong leadership communication and people management skills
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong financial acumen and experience with budgeting and financial reporting.
• Exceptional customer service skills and a passion for creating memorable experiences.
• Flexibility to work evenings weekends and holidays as required.

Attributes

• Ability to work in a team and independently
• Can do attitude with high level of professionalism
• Passion Accountability Creativity & Innovation

What we offer

• A unique opportunity to lead and shape a new venture
• Competitive salary with performancebased bonus
• Autonomy and support in your role
• An opportunity to work in a stunning venue with exciting growth potential

To apply Should you meet the requirements for this position please email your motivation and CV to Closing date : 29 May 2025 Should you not hear from us within 30 days after closing date please assume that your application has been unsuccessful.

Monthly Salary : Market related

Required Experience :

Director

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Employment Type : Temp

Experience : years

Vacancy : 1

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