B2B Sales SaaS Account Managment

Exclusively Remote; Cape Town; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the B2B SaaS sector is seeking a Customer-Facing Account Manager to enhance customer engagement and satisfaction. The successful candidate will leverage their experience in account management to address client needs effectively, ensuring high-quality service and support. This remote role requires strong communication skills and a proactive approach to problem-solving, aligning with the company's commitment to customer success.

Qualifications

• 3+ years in a customer-facing role (Sales, Account Management, or Customer Success).
• 2+ years supporting or selling a technical/SaaS product.
• Strong communication skills with a customer-first mindset.

Responsibilities

• Monitor job advertisements for quality and engagement.
• Handle inbound customer inquiries professionally.
• Collaborate with internal teams to optimize customer value.

Skills

Communication

Problem Solving

Customer Advocacy

Time Management

Analytical Skills

Tools

Salesforce

Intercom

Zendesk

Job description

Job Title: Customer-Facing Account Manager (B2B SaaS) Remote

Location: Remote (Must be able to work 3 PM to 12 AM SAST / 9 AM to 6 PM EST)

About the Role:

We are looking for a proactive and customer-focused Account Manager or Sales Support professional with a background in B2B SaaS, Account Management, or New Logo Sales. The ideal candidate is comfortable reaching out to customers, has a consultative sales approach, and can balance customer advocacy with product knowledge and issue resolution.

Key Responsibilities:

• Proactively monitor and review job advertisements to ensure they are high quality and optimized for applicant engagement.
• Collaborate closely with internal teams to optimize sponsorship allocations, driving maximum value for customers.
• Handle inbound customer inquiries via phone and email in a timely, professional manner.
• Develop a deep understanding of our product suite to effectively address the needs of clients in the ABA (Applied Behavior Analysis) segment.
• Research customer issues and follow up with actionable recommendations and resolutions.
• Apply creative problem-solving to functional issues and escalate technical matters when appropriate.
• Tag and document customer inquiries accurately for analysis by the Product and Engineering teams.
• Escalate concerns to the ABA Account Management team or Customer Success Leadership when customer satisfaction is at risk.
• Participate in weekly team syncs with Sales and Customer Success to discuss account health and at-risk clients.

Skills & Experience:

• 3+ years of experience in a customer-facing role (Sales, Account Management, or Customer Success).
• 2+ years of experience supporting or selling a technical/SaaS product.
• Strong communication skills both written and verbal with a customer-first mindset.
• Comfortable working in a fast-paced, high-growth environment with excellent time management and organizational skills.
• Analytical and resourceful, with strong problem-solving abilities.
• Self-starter who thrives in both team and independent settings.
• Experience with platforms like Salesforce, Intercom, Zendesk, or other CRM/ticketing systems is a plus.

Working Hours:

Must be available to work 3 PM to 12 AM South African Standard Time (9 AM to 6 PM EST).