Relief Travel Specialist

andBeyond Travel; Sandton; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a dedicated inbound tour consultant who thrives on delivering exceptional guest experiences. In this dynamic role, you will oversee team operations, assist in the creation of seamless travel itineraries, and maintain strong communication with agents and partners. Your passion for service excellence and knowledge of Southern and East Africa will be pivotal in enhancing client satisfaction. Join a team that values sustainability and community, where your contributions will make a significant impact in the travel industry.

Qualifications

• 3-5 years of inbound tour consulting experience is essential.
• Strong administrative skills and a passion for service excellence.

Responsibilities

• Oversee team members' tasks and manage consultant desks during absences.
• Assist in creating and managing travel itineraries and bookings.

Skills

Tourplan

MS Office applications

Sales process understanding

Problem-solving skills

Teamwork

Tools

WETU

Job description

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily, caring for the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world. For this reason, we choose '&Beyonders' very carefully — they are the strength and the future of this company.

Key Outputs

1. Overseeing relevant teammates' desks; while a consultant is on leave (sick, annual, or educational), they will be required to step in and handle the consultant's desk in full, managing requotes and ongoing proposals.
2. Assisting with brochure quotes.
3. Assisting and developing agent educational bookings and working closely with Sales to ensure these trips are seamless.
4. Involved in the implementation and testing of systems and procedures.
5. Chasing provisional bookings for relevant team members.
6. Following up on dead leads during quiet periods.
7. Loading bookings for consultants during peak booking periods.
8. Creative planning and designing of itineraries.
9. Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
10. Participating in rotational emergency duty as per the Retail Emergency BOP.
11. Working early and late shifts on a weekly rotational basis.
12. Providing service in a calm and professional manner to agents and guests.
13. Demonstrating an independent, curious, and proactive attitude.
14. Upholding the values of &Beyond: Care of the people, land, and wildlife.

Knowledge Required

1. A passion for delivering service excellence.
2. In-depth knowledge of Tourplan and all Microsoft systems is advantageous.
3. Good knowledge of South Africa, Southern, and East Africa is preferable.
4. Willingness and aptitude to assist and learn continuously.

Skills Required

1. Good understanding of terms and conditions, product knowledge, third-party, and &Beyond product destinations.
2. Understanding of travel industry channels.
3. Knowledge of markets in which &Beyond operates.
4. Relevant strategic and commercial decision-making skills.
5. Sales process and methodology understanding.
6. Problem-solving skills.
7. Teamwork.
8. Excellent computer skills including:

• Tourplan (advantageous)
• MS Office applications: Word, Excel, PowerPoint, Outlook
• WETU

Personal Characteristics

1. Good interpersonal skills.
2. Sense of urgency.
3. Passionate about guest delight.
4. Diligent and self-motivated to meet deadlines.
5. Willingness to share information, teach, and inspire others.
6. Motivated by passion rather than targets.
7. Strong administrative skills.

Previous Work Experience Required

1. Minimum of 3-5 years inbound tour consulting experience.

We reserve the right to not make an appointment.