Customer Support

Jonsson Workwear; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Jonsson Workwear is seeking a highly professional and customer-obsessed individual for their Durbanville store. The role focuses on providing exceptional customer service, creating connections, and ensuring a smooth customer experience. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction.

Qualifications

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to build and maintain customer relationships.

Responsibilities

• Provide exceptional in-store customer service.
• Create and strengthen customer connections.
• Utilize product knowledge to suggest solutions.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always.

We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met. To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support team.

These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand. To keep exceeding our customers' varied needs, our Durbanville store seeks a driven, highly professional, and customer-obsessed individual to join our team.

As our in-store point of contact, you are presentable, well-spoken, and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma, and obsession.

The individual best suited to this role will be required to:

1. Provide in-store exceptional customer service.
2. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
3. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
4. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
5. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
6. Carry out all required tasks efficiently, maintaining accuracy with urgency.
7. Follow up, follow through, and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.