Area Manager

Cash Crusaders Retail (Pty) Ltd; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is looking for a dynamic Area Manager to oversee operations across multiple locations. This role is pivotal in optimizing store performance, developing effective sales strategies, and ensuring compliance with company standards. You will collaborate closely with store managers to drive excellence and achieve financial targets while fostering a service-oriented culture. If you possess strong leadership skills and a results-driven mindset, this opportunity offers a chance to make a significant impact in a vibrant retail environment.

Qualifications

• Minimum matric qualification with advanced certificates in business or management preferred.
• 3+ years of experience in a senior management role.

Responsibilities

• Maximize profitability across various profit centers and maintain merchandising standards.
• Analyze store performance and develop tailored business performance plans.

Skills

Leadership Skills

Financial Acumen

Communication Skills

Organizational Skills

Time Management

Education

Matric Qualification

Advanced Certificates in Business or Management

Tools

Microsoft Excel

Microsoft PowerPoint

Management Information Systems

Job description

Position Overview

We are seeking a dynamic and skilled Area Manager / Field Development Officer (FDO) to oversee the company’s day-to-day operations across designated regions. The ideal candidate will focus on optimizing store performance, developing sales strategies, and ensuring adherence to company standards and goals. This role involves extensive travel, collaborating with store managers, and driving excellence across multiple locations. You will play a critical role in achieving financial targets, mentoring store teams, and delivering exceptional customer experiences.

Key Responsibilities

Store Operations Management :

• Maximize the profitability of New Goods, Second-Hand Goods, and SSB profit centers.
• Implement and maintain high merchandising standards.
• Ensure effective execution of marketing initiatives.
• Proactively coordinate stock availability and manage stock age, damages, and discontinued items.
• Monitor returns, discounts, and store budgets.
• Organize and participate in monthly stocktakes.
• Ensure compliance with security standards and company policies.

Performance Improvement :

Analyze store performance statistics and financial statements to identify improvement areas.

Develop and implement tailored business performance plans for store managers.

Conduct regular reviews with store partners and adjust strategies as needed.

Facilitate employee training and succession planning to enhance competency levels.

Stakeholder Collaboration :

Work closely with upper management to align regional operations with company objectives.

Communicate effectively with franchisees, store teams, and other stakeholders.

Ensure customer expectations are consistently met by fostering a service-oriented culture.

Reporting and Compliance :

Prepare detailed reports on store performance and area operations.

Ensure all stores meet relevant legislative and company compliance standards.

Review and improve customer satisfaction through feedback mechanisms, including mystery shopper reports and social media standards.

Qualifications and Skills

Educational Background :

Minimum matric qualification.

Advanced certificates in business, management, or related fields are advantageous.

Technical Expertise :

At least 3 years’ experience in a senior management role.

Strong IT proficiency, including Microsoft Excel, PowerPoint, and management information systems.

Financial acumen, with experience in budget analysis and P&L statements.

Additional Skills :

Excellent organizational and time-management skills.

Strong communication and relationship-building abilities.

Demonstrated leadership capabilities and the ability to inspire a team.

Innovative and results-driven mindset.

A reliable vehicle and willingness to travel extensively.