Team Leader - Outbound - Centurion, South Africa

Wns; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in South Africa is seeking a Telesales Team Leader to manage and motivate a sales team. The role involves achieving sales targets, ensuring high call quality, and fostering a positive team environment. Ideal candidates will have proven leadership experience and a strong sales background. Join a dynamic team committed to professional development and community impact.

Qualifications

• Minimum 12 months of sales team leader experience.

Responsibilities

• Lead and direct the telesales team to achieve high sales.
• Manage rotating shifts for a Monday – Sunday work week.
• Create a positive learning environment for team members.

Skills

Leadership

Sales

Education

Matric or equivalent qualification

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.

Globally, the group's over 41,000 professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been in operation since and has built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing + people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises, keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration, and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose: The role is to lead and direct the telesales team to achieve high sales and maintain good patronage from clients; to obtain excellent records in call quality and sales delivery.

Key Responsibilities:

1. Direct the telesales team as they contact customers via telephone to make sales transactions and support field sales.
2. Include administrative duties and ensure work is always up to date.
3. Manage rotating shifts to accommodate a Monday – Sunday work week.
4. Deliver success against KPI targets and plans through effective management of people.
5. Create a positive learning environment that empowers and develops Lead Associates, Senior Associates, and Associates.
6. Be a role model participating in achieving the wider contact center objectives to ensure first-class customer service.
7. Understand the wider implications of team engagement and its link to reducing attrition and absenteeism.
8. Facilitate direct sales by managing team members and encouraging sales efforts.
9. Interact closely with team members to ensure work progress and maximum results.
10. Create good relationships with team members and motivate them to perform at their best.
11. Coach team members on duties and transfer knowledge to boost skills.

Experience Required

• Minimum 12 months of sales team leader experience.

Essential Qualifications

• Previous and proven leadership/supervisory experience.
• Matric or equivalent qualification.