Workshop Service Advisor | Germiston

Interwaste (Pty) Ltd; Gauteng; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A leading waste management company is seeking a Workshop Service Advisor to enhance customer relations and operational efficiency. The role involves liaising with customers, managing service details, and promoting a culture of safety and integrity. Ideal candidates will have strong communication skills and a background in workshop environments. Join us in shaping a sustainable future through innovative waste solutions.

Benefits

Opportunities for growth and development

Commitment to sustainability and innovation

Supportive, safety-conscious, and inclusive workplace

Qualifications

• 3-5 years experience in a similar role.
• Excellent financial acumen, invoicing, and cost control skills.

Responsibilities

• Welcome and assist customers professionally.
• Coordinate between technicians and customers.
• Monitor job progress and keep customers informed.

Skills

Communication

Customer Service

Organizational Skills

Financial Acumen

Education

Grade 12 or equivalent qualification

Tools

Microsoft Office

Job description

Interwaste Workshop Service Advisor Job Description

Interwaste, a leader in waste management solutions across Southern Africa, is seeking a seasoned Workshop Service Advisor to join our team at the Germiston branch.

With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.

Role Overview

The Service Advisor is the primary point of contact for service customers, acting as a liaison between internal and external customers. This role is ideal for an operational-minded professional with a passion for people, processes, and policies, and a proven track record of operational success. If you are results-driven, have a strong background in a workshop environment, and are committed to integrity, we invite you to apply and help us shape a sustainable future.

Key Responsibilities

1. Operations
2. Welcome and assist customers professionally and courteously.
3. Accurately record customer and vehicle details, including concerns and service requirements.
4. Coordinate between technicians and customers to ensure smooth communication.
5. Provide cost estimates, explain service details, and obtain approvals.
6. Monitor job progress and keep customers informed.
7. Handle after-service follow-ups and resolve queries efficiently.
8. Prepare transparent estimates, including parts and labor costs.
9. Ensure all vehicle and customer information is correctly recorded.
10. Obtain customer authorization before starting work.
11. Maintain open communication throughout the service process.
12. Update the AMS system with vehicle service and repair details.
13. Present final invoices clearly explaining all charges.
14. Ensure no financial accruals for the department and manage stock take processes.
15. Record keeping of all processes, vehicle KM's, and service intervals.

1. Health and Safety
2. Promote and adhere to the company's Zero Harm policy.
3. Comply with all health & safety requirements in line with company policies.
4. Work within ISO frameworks and client-specific requirements.
5. Uphold SHEQ policies and maintain site SHEQ files.

1. People
2. Maintain an ethical, honest, and transparent work environment.
3. Communicate professionally and enforce company policies and procedures.
4. Promote the Code of Ethics: Integrity, Objectivity, Confidentiality, and Competence.
5. Manage disciplinary matters and ensure staff training per SLA and OSHA requirements.

1. Communication and Feedback
2. Build and maintain strong client relationships.
3. Communicate regularly with clients and understand their needs.
4. Notify superiors of relevant issues promptly.
5. Handle personnel matters and keep management informed of staff-related issues.

Desired Experience & Qualifications

• Grade 12 or equivalent qualification.
• 3-5 years experience in a similar role.
• Excellent financial acumen, invoicing, and cost control skills.
• Strong communication and customer service skills.
• Organizational and administrative abilities, with data integrity focus.
• Proficiency in Microsoft Office (intermediate level).
• Valid driver’s license, own transport, and flexibility to travel.

Who We Are

Interwaste is a wholly owned subsidiary of Séché Environnement, committed to sustainable environmental preservation. We leverage technological innovation to solve waste problems, ensuring accountability, safety, and excellence across all operations.

What We Offer

• Opportunities for growth and development.
• A commitment to sustainability and innovation.
• A supportive, safety-conscious, and inclusive workplace.

Join Us

If you're passionate about creating a thriving workplace and contributing to a sustainable future, apply now via LinkedIn with your resume. Visit our website to learn more about Interwaste.

As an equal opportunity employer, we promote a fair and inclusive environment. We reserve the right to fill the position. If you do not hear from us within 4 weeks, please consider your application unsuccessful. Previous applicants need not reapply.

Interwaste upholds employment equity principles.