Customer Care Consultant - Candy

RIB Software; Centurion; Hybrid; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in engineering and construction technology is seeking a Customer Care Consultant for their Candy software. This role involves providing customer support and industry advice, ensuring effective use of software solutions. Join a diverse team committed to innovation and customer success.

Qualifications

• Minimum 2 years of experience in the construction industry.
• Minimum 2 years of experience using Candy software.

Responsibilities

• Provide industry advice on Quantity Surveying and Construction Management.
• Answer customer support calls and emails promptly.
• Take responsibility for ticket resolution.

Skills

Creative thinking

Data analysis

Communication

Education

Building Science

Construction Management

Quantity Surveying

Tools

Candy software

Job description

Driven by transformative digital technologies and trends, we are RIB, committed to propelling the industry forward and making engineering and construction more efficient and sustainable. Built on deep industry expertise and best practices, with our people at the core, we deliver leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a future-oriented mindset, RIB employs over 2,500 talented individuals who extend our software’s reach to over 100 countries. Our diverse team collaborates closely to provide innovative software products, thinking, and professional services, enabling sustainable investment and enhancements that keep our clients at the forefront of technology in engineering, infrastructure, and construction.

Our people are our success — join us to be part of a global force using innovation to improve how the world builds.

Learn more at RIB Careers.

Job Title:

Customer Care Consultant - Candy

Location:

Centurion, South Africa (Hybrid)

Employment Type:

Full-time

The job

Customer support for RIBSA software products via portals, emails, telephonic inquiries, and after-hours support.

Key Responsibilities

1. Provide industry advice on solving real-world Quantity Surveying, Estimating, and Construction Management challenges to maximize software benefits.
2. Answer all customer support calls, including assisting with the after-hours support rota for high-priority issues.
3. Respond to customer support emails promptly.
4. Take responsibility for ticket resolution.
5. Support customers globally, collaborating with the RIB Customer Care team.

Essential Requirements

• Minimum 2 years of experience in the construction industry.
• Minimum 2 years of experience using Candy software.
• Understanding of Candy Estimating, Valuation, and Planning.
• Relevant construction-related qualifications (e.g., Building Science, Construction Management, Quantity Surveying).

Desired Skills

• Ability to prioritize, organize, and manage workload efficiently.
• Creative thinking and the ability to communicate a clear vision.
• Data analysis skills for effective reporting and research.
• Ability to remain calm under pressure and handle stress effectively.

RIB may require successful candidates to undergo comprehensive background checks, including verification of education, employment history, work authorization, criminal records, identity, and credit checks, in accordance with local laws. Positions handling sensitive data may have additional requirements.

RIB is an Equal Opportunity Employer committed to an inclusive culture, dignity, and respect for all employees. We value diversity and the unique perspectives it brings.

Join RIB to help create transformative technology that enables our customers to build a better world.