Manager Bakery Dept Supermarket

Surgo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail group in the Western Cape is seeking an experienced Bakery Manager to oversee their bakery department. The role involves managing staff, ensuring product quality, and promoting customer service excellence. Join a team dedicated to creating meaningful experiences for customers and team members alike.

Qualifications

• Approximately 3 years' experience as a Baker/Confectioner.
• Approximately 5 years' retail store experience.

Responsibilities

• Manage bakery department and staff effectively.
• Ensure compliance with hygiene standards.
• Plan and organize promotional activities.

Skills

Customer service orientation

Teamwork

Problem-solving

Effective communication

Accuracy with figures

Interpersonal skills

Independence

Education

Grade 12 (Matric)

Job description

Our client, a prominent retail group headquartered in the Western Cape, has provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG) since their establishment. They consider their customers as part of their extended family and are committed to delivering on their promises – "we believe in doing exactly what we say we're going to do".

Join them in their journey to create meaningful experiences for both their team members and valued customers. Our client is recruiting for an experienced Bakery Manager to join their team based in Gugulethu and Khayelitsha stores.

Job Purpose

To create and maintain a fully functioning, profitable Bakery Department and promote excellent customer service and communication. Responsible for the full management of the bakery department and staff.

Key Responsibilities

1. Produce top quality products in a hygienic environment – NOT NEGOTIABLE.
2. Meet customer needs with a smiling face; always prioritize the customer.
3. Manage all customer questions and concerns effectively.
4. Ensure bakery staff adhere to all customer service requirements.
5. Utilize customer suggestions and complaints to meet their needs.
6. Increase customer and bulk customer numbers for the department.
7. Plan daily and monthly bakery operations.
8. Receive stock and ensure cutting, packing, and merchandising meet company standards and policies.
9. Participate in sales and marketing of the bakery department.
10. Plan, organize, and participate in promotional activities.
11. Manage departmental costing.
12. Minimize wastage and shrinkage.
13. Schedule staff according to procedures.
14. Induct and train new staff to the expected standards.
15. Address performance and personnel issues promptly.
16. Meet performance targets set by Senior Store Management.
17. Ensure compliance with company rules, regulations, policies, and hygiene standards.
18. Maintain departmental cleanliness and hygiene at all times.
19. Adhere to security measures and procedures.

Skills and Qualifications

• Customer service orientation with a willingness to engage daily with people.
• Ability to foster teamwork.
• Problem-solving skills and initiative.
• Effective communication skills for training and problem resolution.
• Accuracy with figures.
• Strong interpersonal skills and commitment to quality and delivery.
• Ability to operate independently and as part of a team.

Qualifications:

• Grade 12 (Matric).
• Approximately 3 years' experience as a Baker/Confectioner.
• Approximately 5 years' retail store experience.

Salary: Market related

Working Hours: Monday to Sunday shifts

If interested, apply directly via this job board, quoting the reference number in the subject or email body. Surgo (Pty) Ltd considers all applications in line with its Employment Equity policy and is committed to diversity. We encourage people with disabilities and from diverse backgrounds to apply.

Due to high application volume, if you do not receive feedback within three months, assume your application was unsuccessful and reapply if interested. As a registered APSO member, Surgo (Pty) Ltd does not charge application fees. Your CV will be stored for future vacancies unless you request otherwise via email.