Quality Manager

Sgs; Gauteng; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading company in Testing, Inspection, and Certification seeks a Quality Manager to oversee the Quality Management System (QMS). The role involves ensuring compliance with standards, managing audits, and training staff. Candidates should have a strong background in quality management, excellent communication skills, and a continuous improvement mindset. This position offers the opportunity to work closely with various departments and enhance the effectiveness of quality systems.

Qualifications

• Minimum 3 years in quality management (ISO or similar).
• 3 years in people management.
• Experience in ISO quality systems management and auditing.

Responsibilities

• Develop, implement, and administer the Quality Management System (QMS).
• Manage accreditation processes and conduct internal audits.
• Train staff in quality management systems.

Skills

Attention to detail

Communication

Organizational skills

Problem-solving

Analytical thinking

Collaboration

Leadership

Education

Grade 12 (Matric)

Tertiary qualification in quality management

Lead Auditor course (IRCA or SAATCA registered)

Job description

Company Description: SGS is the world's leading Testing, Inspection, and Certification company.

We operate a network of over 2,000 laboratories and business facilities across countries, supported by a team of 99,000 dedicated professionals.

With over years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

Primary Responsibilities

• Responsible for the development, implementation, and administration of the Quality Management System (QMS), ensuring compliance with standards through document control, audits, corrective actions, and risk assessments.
• Manage accreditation processes, act as the SANAS representative, conduct internal audits, track KPIs and MIRs, train staff, liaise with external bodies, and prepare regular reports.
• Collaborate with various departments to enhance QMS effectiveness, ensure resources meet compliance requirements, and support strategic business initiatives, while adhering to company policies, health and safety, and integrity standards.

Specific Responsibilities

• Develop, implement, and administer the Quality Management Systems.
• Manage document control, management review, impartiality, internal audits, corrective and preventive actions, customer complaints, and risk assessments.
• Coordinate all accreditation audits and serve as the management representative to SANAS.
• Conduct internal assessments to ensure adherence to quality standards.
• Write detailed reports documenting process issues and quality control findings.
• Train staff in quality management systems.
• Track KPIs and MIRs; identify and eliminate processes that do not meet standards.
• Maintain effective relationships within the business and liaise with external bodies.
• Ensure compliance with SGS Code of Integrity and Professional Conduct and Impartiality Policy.
• Implement and report on integrity procedures.
• Conduct quality audits and improve operational management systems, processes, and best practices.
• Analyze operational data for process improvement opportunities.
• Perform quality controls, monitor KPIs, and conduct root cause analysis with corrective actions.
• Ensure resources are equipped to meet management system requirements.
• Prepare monthly reports on service delivery and execution status.
• Work closely with various support and operational departments, attend management meetings, and train relevant resources.
• Identify strategic opportunities and promote SGS services.
• Travel as required, liaise with clients, and maintain high standards of customer service.

Qualifications

• Grade 12 (Matric) and tertiary qualification in quality management.
• Completed a Lead Auditor course (IRCA or SAATCA registered).

Experience

• Minimum 3 years in quality management (ISO or similar).
• 3 years in people management.
• Experience in ISO quality systems management and auditing.
• Hands-on experience in QMS implementation.
• Customer service and liaison experience.

Required Skills

• Excellent computer literacy and attention to detail.
• Strong communication skills in English (speaking, reading, writing).
• Ability to interact with management, suppliers, and clients effectively.
• Organizational skills, problem-solving abilities, and analytical thinking.
• Strong collaboration and teamwork skills.
• Continuous improvement mindset, time management, and leadership qualities.
• Results-driven, able to work under pressure and independently.

Other Requirements

• Valid passport and driver’s license.
• South African citizen or valid work permit.