Assistant Spa Manager

Zenz Recruitment; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading company in the wellness industry is seeking a Spa Assistant Manager for their Sandton area location. The role involves managing daily spa operations, ensuring high client satisfaction, and leading a team of skilled staff. Candidates should have a strong background in health and skincare, along with managerial experience. This is an excellent opportunity for someone passionate about wellness and beauty to make a significant impact in a busy spa environment.

Qualifications

• 3 years experience in Health & Skincare Diploma.
• 2 years assistant managerial or senior therapist experience.
• 4 years hands-on experience with beauty and aesthetic treatments.

Responsibilities

• Managing day-to-day operations of the Spa.
• Overseeing staff and ensuring high client satisfaction.
• Performing beauty and aesthetic treatments.

Skills

Customer Service

Leadership

Organizational Skills

Communication

Education

Health & Skincare Diploma with ITEC or CIDESCO / SAAHSP

Tools

MS Office

ESP

Job description

Spa Assistant Manager - Sandton Area

Are you looking for a new challenge working in a busy, upmarket Wellness Spa?

Responsibilities include:

1. Managing the day-to-day operations of the Spa.
2. Ensuring the Spa runs smoothly and efficiently.
3. Overseeing staff, assigning work based on skills.
4. Maintaining high standards of client satisfaction and treatment quality.
5. Adhering to policies and procedures, disciplining staff, organizing rosters, and ongoing training.
6. Leading a successful team.
7. Attending to client queries and providing information on services and treatments.
8. Performing beauty and aesthetic treatments.

Qualifications and Experience (Non-negotiable):

• 3 years Health & Skincare Diploma with ITEC or CIDESCO / SAAHSP.
• 2 years assistant managerial or senior therapist experience.
• 3 years experience in administrative procedures and MS Office, ESP.
• Knowledge of customer service principles.
• Hands-on experience with beauty and aesthetic treatments (at least 4 years).

Main Job Tasks and Responsibilities:

• Ensuring the smooth running of the spa.
• Managing admin tasks, reports, and client bookings.
• Advising clients on treatments and performing treatments.
• Building strong relationships with clients and team.
• Training, networking, and identifying growth areas.
• Managing bookings, stock, payments, and bookkeeping.
• Promoting and selling beauty products to meet retail targets.
• Maintaining high standards of customer care and satisfaction.
• Promoting the spa and its activities.
• Providing information and advice to clients, explaining treatment benefits.
• Ensuring adherence to treatment policies and safety procedures.
• Handling customer complaints diplomatically.
• Managing spa opening/closing, payments, and inventory.
• Supervising and motivating staff, ensuring cleanliness and sanitation.
• Understanding and following all policies and procedures.
• Using initiative for decision-making.
• Exhibiting organizational skills and stress management.
• Leading team meetings and discussions, motivating staff.
• Maintaining up-to-date industry knowledge and skills.
• Handling difficult situations professionally.
• Conducting risk assessments and working flexible hours.
• Providing excellent customer care and communication.

Salary & Benefits: Basic salary according to experience.