Sales Agent (BPO)

Ergasia Placements; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking a motivated Sales Agent to join their UK-based campaign focused on selling subscription services. The role involves driving new business, scheduling appointments, and achieving sales targets while ensuring high customer satisfaction. Ideal candidates will have strong communication skills, sales experience, and the ability to work independently in a remote setting.

Benefits

Pension Fund

Medical Insurance

Bonuses

Qualifications

• At least 1 year proven track record in a sales environment, particularly in B2B, B2C, or subscription-based sales.
• Fluent in English with a neutral accent and strong communication skills.
• Experience in outbound calling or telesales is a MUST.

Responsibilities

• Proactively reach out to potential businesses in the UK market to sell subscription services.
• Schedule appointments for the UK-based sales team with qualified leads.
• Achieve and exceed daily, weekly, and monthly sales targets.

Skills

Sales

Communication

Negotiation

Organizational Skills

Tech-Savvy

Cultural Awareness

Tools

CRM systems

Sales tools

Job description

We are seeking an enthusiastic and self-driven Sales Agent to join our team working on a UK-based campaign, focused on selling subscription services and booking sales appointments. As a Sales Agent, your primary responsibilities will include driving new business by selling subscriptions to businesses in the UK, as well as scheduling appointments to close deals. This is a target-driven role, and you will need to exhibit strong communication and sales skills to meet daily performance goals. The environment is also customer centric with a key focus on Customer Satisfaction Scores (CSAT).
Key Responsibilities:
Subscription Sales:

• Outbound Sales: Proactively reach out to potential businesses in the UK market via phone, email, and other communication channels to sell subscription services. Ability to handle cold calling.
• Product Knowledge: Provide businesses with detailed information about subscription plans, pricing, and benefits, tailoring your pitch to suit individual needs.
• Business Needs Assessment: Identify and understand business requirements, offering suitable subscription packages to meet their needs.
• Objection Handling: Overcome objections and negotiate effectively to close sales while maintaining a business-centric approach.

Appointment Booking:

• Sales Appointments: Schedule appointments for the UK-based sales team with qualified leads to discuss the subscription services in more detail and close sales.
• Lead Qualification: Ensure that leads are qualified before booking appointments, ensuring high conversion rates for the sales team.
• Calendar Management: Efficiently manage and coordinate appointment schedules to align with the availability of the sales team.

Sales Targets & Reporting:

• Achieve Sales KPIs: Meet and exceed daily, weekly, and monthly sales targets for subscriptions and booked appointments.
• CRM Usage: Maintain accurate records of all business interactions, leads, and sales activities using CRM tools (e.g., Yaxxa, Freshdesk, Zendesk, Salesforce, HubSpot).
• Performance Reporting: Provide regular updates on sales performance and pipeline status to the management team.

Business Service:

• Business Engagement: Build and maintain strong relationships with potential businesses to ensure high business satisfaction.
• Follow-ups: Conduct follow-up calls or emails to ensure business satisfaction and address any queries related to the subscription service.

Skills & Experience:

• Sales Experience:
• At least 1 year proven track record in a sales environment, particularly in B2B, B2C, or subscription-based sales.
• Experience in outbound calling or telesales is a MUST.


• Excellent Communication:


• Fluent in English with a neutral accent and clear and effective communication skills.
• Ability to engage with UK clients and build rapport quickly over the phone.
• Strong negotiation and objection-handling skills.


• Organizational Skills:


• Ability to manage multiple leads, appointments, and tasks simultaneously.
• Strong attention to detail with good time management.


• Tech-Savvy:


• Comfortable using CRM systems to track leads, appointments, and sales.
• Familiarity with sales tools (e.g., Zoom, Google Calendar) and email platforms.


• Self-Motivated & Target-Driven:


• Highly self-motivated with the ability to work independently in a remote setting.
• Strong drive to meet and exceed sales targets.


• Cultural Awareness:


• Comfortable working on a UK campaign, with an understanding of UK business preferences and business practices. Including UK work hours (BST 10am to 7pm SA Time, GMT 11am – 8pm SA Time)

Desired Skills:

• Sales
• BPO
• Target

Employer & Job Benefits:

• Pension Fund
• Medical Insurance
• Bonuses