Floor Manager - Luxury Restaurant, Stellenbosch

Extra Solutions; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious wine farm restaurant in Stellenbosch seeks a highly skilled Floor Manager to oversee operations and ensure exceptional guest experiences. Join a dynamic team focused on sustainability and luxury hospitality, with opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive work environment

Qualifications

• Minimum of two years of experience in luxury hospitality.
• Strong leadership and communication skills.

Responsibilities

• Oversee floor operations and ensure guest satisfaction.
• Lead front-of-house staff and maintain service excellence.
• Implement sustainability initiatives in restaurant operations.

Skills

Leadership

Communication

Problem-Solving

Guest Service

Job description

Floor Manager – Luxury Restaurant on a Wine EstateA prestigious wine farm restaurant in Stellenbosch is looking for a highly skilled Floor Manager to oversee operations, ensure seamless service, and uphold the establishment's commitment to sustainability and luxury hospitality.

This is a unique opportunity to lead a dynamic team in an environment that values innovation, guest experience, and environmental responsibility.Why Join Us?Work in a thriving, eco-conscious environment, where sustainability is a core focus.Be part of a prestigious hospitality destination, offering exceptional service and guest experiences.Enjoy competitive financial rewards, recognizing your expertise and dedication.Lead a team in one of the best places to work, known for its high-achieving, supportive culture.Key Responsibilities : Oversee floor operations, ensuring flawless service and guest satisfaction.Lead and motivate front-of-house staff to maintain excellence in hospitality.Ensure seamless communication between kitchen and service teams.Handle guest relations, proactively resolving concerns and enhancing the dining experience.Maintain a high-end atmosphere, ensuring attention to detail in presentation and service.Monitor table flow, reservations, and overall service efficiency.Uphold sustainability initiatives, promoting eco-conscious practices in restaurant operations.Key Performance Indicators (KPIs) : Guest Satisfaction – Maintain high guest feedback scores through proactive service.Service Efficiency – Ensure smooth floor operations with optimized workflow and minimal delays.Team Leadership – Train and mentor staff, fostering a culture of growth and excellence.Sustainability Compliance – Implement and oversee environmentally responsible practices.Quality Control – Ensure adherence to luxury hospitality service standards.Financial Performance – Support profitability while maintaining exceptional service.Innovation – Identify and implement improvements for guest experiences and efficiency.Health & Safety Compliance – Ensure all health, safety, and hygiene regulations are followed.What We’re Looking For : Minimum of two years of experience in a similar role within luxury hospitality.Strong leadership, communication, and problem-solving skills.Passion for exceptional guest service, team development, and sustainability.Ability to thrive in a fast-paced, high-performance environment.Benefits : Competitive salary and benefits package.Opportunities for professional growth and leadership development.A supportive and forward-thinking work environment.Work in one of the most respected, luxury sustainability-driven hospitality destinations on a wine farm.Apply today and take the next step in leading sustainable luxury hospitality excellence!

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