Account Manager

Booking.com; Wes-Kaap; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company is seeking a full-time Account Manager in Cape Town. The role involves supporting accommodation partners by optimizing their performance and enhancing customer experience. Ideal candidates should have account management experience, strong communication skills, and the ability to adapt to changing needs. The position offers a hybrid work model and various benefits.

Benefits

Generous paid leave

Hybrid work model

Product discounts

Qualifications

• At least 2 years of experience in account management or sales.
• Fluent in English, both written and spoken.

Responsibilities

• Support accommodation partners about business performance and market opportunities.
• Identify and prioritize partner needs to create value.
• Drive conversations towards successful outcomes.

Skills

Communication

Market Management

Proactivity

Team-oriented

Adaptability

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Role Description:

Booking.com is seeking a full-time Account Manager for our office in Cape Town. You will support Booking.com BV by informing and consulting accommodation partners about their business performance, market opportunities, and industry trends. Your goal is to empower partners to use Booking.com’s system, tools, and products effectively, optimizing their performance and enhancing customer experience.

Key Responsibilities:

• Effective Communication: Clearly express ideas and adapt your style to different audiences.
• Market Management: Evaluate local market trends and prioritize account performance to maximize business value.
• Partner Needs: Identify, clarify, and prioritize partner needs to create value.
• Solution Formulation: Match partner needs with relevant offerings and present compelling solutions.
• Gaining Commitment: Drive conversations towards successful outcomes.
• Representation: Demonstrate professional behavior and embody Booking.com values.
• Self-Development: Recognize emotional cues and use them to guide interactions and achieve goals.

Qualifications & Skills:

• At least 2 years of experience in account management or sales.
• Fluent in English, both written and spoken.
• Experience or affinity with e-commerce or travel industry is a plus.
• Proactive, responsible, independent, team-oriented, flexible, and adaptable to change.
• Driver’s license and willingness to travel up to 50% of the time.

Benefits & Perks:

We offer a competitive compensation package, including:

• Generous paid leave, including parental, bereavement, and care leave.
• Hybrid work model with flexible arrangements and up to 20 days/year working abroad.
• Product discounts up to 1400/year, Genius Level 3 status, and Booking.com wallet credits.

Diversity, Equity & Inclusion:

Our culture celebrates over 140 nationalities and diverse backgrounds. We are committed to creating an inclusive environment where everyone can thrive, including colleagues with disabilities, by providing necessary adjustments and tools.

Application Process:

• Learn about our hiring process.
• This role does not include relocation assistance.

Booking.com is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We aim to foster a thriving environment for all.

Please attach your CV and any additional documentation in English.

Pre-Employment Screening:

If successful, your data may be used for screening purposes, which could include verification of employment history, education, and other relevant information as permitted by law.