Franchise Manager - Gauteng

Mba-Exchange.Com; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading South African online retailer is seeking a highly talented Franchise Manager to join their Gauteng team. The role involves setting up and monitoring SOPs, training franchises, and ensuring adherence to service levels. Ideal candidates will have management experience, strong project management skills, and a passion for customer service.

Qualifications

• At least 3 years in a supervisory or management role.
• Training experience is beneficial.
• Operational experience managing national or regional operations.

Responsibilities

• Assisting in the setup of SOPs for all clients across the delivery platform.
• Training and setting up new franchises.
• Conducting regular audits to assess and measure performance.

Skills

Project management skills

Analytical skills

Communication skills

Attention to detail

Customer service understanding

Education

Grade 12 or equivalent

Diploma or equivalent

Job description

A leading South African online retailer is seeking a highly talented Franchise Manager to join our Gauteng team. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us.

We offer a market-related total remuneration package that allows full flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. Your responsibilities will include:

1. Assisting in the setup of SOPs for all clients across the delivery platform
2. Constantly monitoring and upgrading SOPs where necessary
3. Training and setting up new franchises
4. Training SOPs at a franchisee level
5. Setting and maintaining service levels of franchises
6. Ensuring franchisees adhere to branch blueprints and franchise agreements
7. Setting and managing KPIs at the franchise level
8. Conducting regular audits to assess and measure performance
9. Traveling locally within an allocated region and quarterly to regional branches
10. Driving company policies, procedures, and brand standards through audits
11. Training and guiding franchisees to improve business operations, acting as a consultant
12. Assisting franchisees in employee training
13. Monitoring and measuring branch performance against SLAs
14. Presenting solutions to problems to support franchisee success
15. Protecting the brand and promoting brand recognition and growth

Qualifications & Experience:

1. Grade 12 or equivalent
2. Diploma or equivalent
3. At least 3 years in a supervisory or management role
4. Training experience is beneficial
5. Operational experience managing national or regional operations
6. Previous hospitality or retail franchise experience is advantageous
7. Experience in logistics industry is not required
8. Proven track record in delivery and execution
9. IT or tech savvy is advantageous

Attributes required:

1. High energy, self-starter
2. Understanding of technology in business
3. Project management skills
4. System and process orientation
5. Attention to detail with a big-picture view
6. Understanding of convenience and customer service
7. Strong analytical and critical thinking skills
8. Comfortable with change and a team player
9. Low ego, high delivery and execution
10. Organized with strong communication skills

Our employees are entrepreneurial, dynamic, smart, customer-centric, fun, and share the ambition of leading e-commerce in Africa. We value ownership, teamwork, solution-oriented thinking, and continuous improvement. We seek an 'Extraordinary Mind' who:

1. Is respectful but forthright
2. Is an expert at doing and executing
3. Uses data to make decisions
4. Is competitive, self-directed, and strives for excellence
5. Is passionate about e-commerce and customer experience
6. Thrives under change and seeks better solutions
7. Is business-smart, SMART, with integrity, and hardworking

If you meet these criteria, join us! Takealot is an Equal Opportunity Employer. Preference will be given to applicants from previously disadvantaged groups and people with disabilities.