Team Leader - Wynberg

Hollywoodbets; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Teamleiter für die Filiale in Wynberg, der die Geschäftsziele in einem dynamischen Umfeld erreicht. In dieser Schlüsselrolle sind Sie verantwortlich für die Führung eines engagierten Teams, die Verwaltung von Bargeld und die Einhaltung von Vorschriften. Sie werden auch die Kundenbetreuung leiten und sicherstellen, dass die Filiale stets in einwandfreiem Zustand ist. Wenn Sie eine Leidenschaft für den Gaming-Sektor haben und in einem schnelllebigen Umfeld wachsen möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 6 Monate Erfahrung in der Gaming- oder Wettbranche.
• Führungserfahrung von 1-2 Jahren ist von Vorteil.

Responsibilities

• Erreichen von Zielen gemäß den Budgetvorgaben der Filiale.
• Verwaltung von Bargeld und Einhaltung von FICA-Vorgaben.
• Bereitstellung von freundlichem und hilfsbereitem Service.

Skills

Kommunikationsfähigkeiten

Organisatorische Fähigkeiten

Zeitmanagement

Führungskompetenz

Problemlösungsfähigkeiten

Education

Relevantes Diplom oder Grad

NQF 4 Lernprogramm

Tools

Buchhaltungssoftware

Sicherheitsmanagementsysteme

Job description

Job title: Team Leader - Wynberg

Job Location: Western Cape, Cape Town

Deadline: May 14, 2025

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Job Description

Join Hollywoodbets Purple Team, one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse operating across Africa and the UK. Our talented team aims to expand our global footprint, embracing challenges because at Hollywoodbets, the sky's the limit. Join us and reach for the stars.

We are looking for a Team Leader at our Wynberg branch in the Western Cape. Do you have what it takes to be our newest Purple Star?

The successful candidate will assist in managing the branch to meet business objectives aligned with the Regional and Retail Operations strategy.

With Hollywoodbets, You Will:

• Innovate and create as part of a like-minded, goal-oriented team.
• Embrace challenges in a vibrant, fast-paced industry.
• Grow with our development programs and culture to advance your career.

You Bring:

• At least 6 months of experience in the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree, or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

Responsibilities:

Branch Growth

• Achieve targets within your area according to branch budgets.
• Drive results by engaging with guests and educating them on products.
• Update betting boards promptly and manage daily updates of memos, results, and scratchings.
• Be knowledgeable of game rules, odds, and payouts, and confirm limits with BSC before laying bets.
• Take customer bets where applicable (Express Branches).

Cash Administration

• Manage cash according to procedures, minimizing risks, theft, and fraud.
• Educate team on FICA compliance.
• Ensure daily banking and adherence to credit card and EFT policies.
• Distribute floats correctly and perform interim checks.
• Reconcile shifts and manage ticket claims according to process.

Branch Reporting

• Provide daily operational overviews through newsflashes.
• Manage stock control and conduct weekly stock takes, reporting shortages.

Security Management

• Maintain awareness of surroundings, security protocols, and equipment functionality.
• Manage security aspects during banking and daily operations.

Branch Appearance

• Keep the branch tidy and facilities well-maintained.
Ensure procedures are followed to prevent losses and report issues promptly.

Compliance

• Adhere to internal controls, legal, and legislative requirements, including Gambling Board regulations.
• Ensure FICA compliance and display of posters.
• Maintain proper dress code and prohibit personal bets by staff.

Communication

• Distribute operational communication and updates.
• Follow proper communication channels and provide timely feedback.

People Management

• Manage staffing, attendance, and conduct recruitment documentation.

Guest Service

• Provide friendly, helpful, and courteous service.
• Address guest complaints proactively and foster strong relationships.

Values

• Promote and live Hollywood values, leading by example.

Additional Responsibilities

• If applicable, manage LPMs, F&B, RD facilities, and training facilities.

Qualifications and Skills:

• Excellent communication, organizational, and time management skills.
• High ethical standards, reliability, and attention to detail.
• Strong people management, reporting, and problem-solving skills.
• Knowledge of marketing management, operating systems, mobile TUV, betting.