Out-Of-Hours Team Leader

SD Recruitment; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an Out-of-Hours Team Leader to oversee operations and ensure continuous service excellence. In this dynamic role, you will manage urgent issues, lead a dedicated team, and maintain high performance standards. If you thrive in fast-paced environments and are passionate about healthcare operations, this opportunity allows you to make a significant impact while developing your leadership skills. Join a team that values dedication and innovation, and help shape the future of out-of-hours services.

Qualifications

• Proven experience in operations and team leadership.
• Strong understanding of healthcare regulations and compliance.

Responsibilities

• Lead the Out-of-Hours team to ensure operational excellence.
• Manage performance, set targets, and conduct reviews.
• Build relationships with stakeholders and ensure compliance.

Skills

Healthcare

Operations

Medical

Team Leader

Out-of-Hours

Job description

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Job Title: Out-of-Hours Team Leader

SD Recruitment (Pty) Ltd offers a 24/7 service, requiring the Out-of-Hours Team Leader to ensure continuous coverage for urgent matters based on operational needs. Join us to lead our team in maintaining operational excellence. In this role, you will manage all urgent Out-of-Hours issues, ensuring smooth and efficient operations. If you excel in a fast-paced environment and uphold regulatory standards, apply now to make a significant impact.

Key Responsibilities

1. Sales & Performance Management
   
   
   
   • Set and monitor booking targets for the OOH team
   
   
   • Ensure the team meets or exceeds revenue and performance goals
   
   
   • Conduct bi-annual performance reviews
   
   
   • Implement and track strategic plans to improve performance
   
   
   
   


2. Leadership & Team Management
   
   
   
   • Supervise and lead the team, ensuring performance standards
   
   
   • Evaluate team and individual performance, providing feedback
   
   
   • Conduct regular performance reviews and support
   
   
   • Handle HR and IR matters such as payroll, leave, and discipline
   
   
   • Perform after-hours supervision by visiting the team at least twice a month during night and weekend shifts
   
   
   
   


3. Stakeholder & Client Relationship Management
   
   
   
   • Build and maintain relationships with key stakeholders
   
   
   • Monitor facility revenue against budgets and booking requests
   
   
   • Oversee booking processes via online portals and calls
   
   
   • Identify additional booking opportunities and staffing needs
   
   
   • Ensure team adherence to booking protocols and compliance
   
   
   • Conduct regular client visits, including after-hours, to ensure service quality
   
   
   
   


4. Compliance & Process Adherence
   
   
   
   • Ensure team compliance with regulations
   
   
   • Maintain accurate electronic data management and CRM use
   
   
   • Propose and implement process improvements
   
   
   • Follow incident management protocols and escalate as needed
   
   
   
   


5. Reporting & Operational Oversight
   
   
   
   • Submit weekly and monthly reports to the Operations Manager
   
   
   • Attend internal and external meetings as required
   
   
   • Manage team resources, monitor expenditures and costs
   
   
   • Resolve complaints promptly and professionally
   
   
   
   


6. Recruitment, Training & Development
   
   
   
   • Assist with recruiting, onboarding, and training new team members
   
   
   • Develop training initiatives to improve team efficiency and service
   
   
   
   

Thank you for considering a career with SD Recruitment! Reach out to learn more about this opportunity. If you haven’t heard from us within two weeks, please consider your application unsuccessful. We appreciate your interest and look forward to connecting with you soon.

Desired Skills

• Healthcare


• Operations


• Medical


• Team Leader


• Out-of-Hours

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