Business Analyst SAP S&D

Vector Logistics; Midrand; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading logistics company seeks a Business Analyst SAP S&D to enhance business applications and support users. The role involves project management, SAP user support, and system auditing. Ideal candidates will have a degree in IT or BCom and 1-2 years of relevant experience.

Qualifications

• 1-2 years' experience in IT or relevant business function.
• Experience in managing projects for continuous improvement.

Responsibilities

• Assist end users with SAP S&D related issues.
• Identify IT application solutions for business requirements.
• Conduct user training and develop training materials.

Skills

Project Management

SAP

Problem Solving

Communication

Education

Degree in Information Technology

BCom

Job description

Vector Logistics

Business Analyst SAP S&D

Permanent

Midrand

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose
To work in conjunction with the Business to identify, design and specify applications
solutions that meet the Business requirements and achieve the Business benefit; and
to facilitate the implementation of identified solutions utilising recognised project
management methodologies.

Key Responsibilities

SAP End-User SupportAssist end users to resolve SAP (Sales & Distribution) related issues across the Vector Business.
Resolve calls logged on service management system within agreed SLA.
Provide clear problem definition and liaise with necessary technical
experts/external consultants to resolve technical SAP issues related to the
Sales and Distribution (S&D) module.
Work in conjunction with learning team and super users to deliver and where
required conduct end user training on existing and new System functionality.
Create and maintain user training manuals and e-learning material in
conjunction with the business (super users) and learning team.
Conduct user assessments with the business users following training or as required.
Analyse reports on user knowledge and skills gaps provided by the learning
team to identify training needs.
Work in conjunction with the learning department to roll out ongoing end user
training as required.

System Opportunity IdentificationSupport the Applications Manager and the Business in identifying IT application
solutions to address key Business requirements within S&D.
Quantify savings and efficiencies related to these opportunities and draw up
Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and ImplementationServe as a liaison between the Business and technical consultants to ensure
the implementation of identified system enhancements for S&D.
Review and analyse technical specification documents prior to sign off by the
applications Manager and handover to developer(s).
Execute on small business projects requiring IT systems implementation.
Meet with relevant Business representatives to establish, understand and
document detailed Business requirements to be met by the project.
Compile and agree a scope definition document as well as functional
specification document and ensure that full sign off is achieved prior to implementation.
Assist with the calculation of the business case and return on investment with
relevant Business users and stakeholders.
Prepare the project plan by engaging all relevant parties.
Plan for project-related hardware and software requirements by liaising on an
on-going basis with the infrastructure team and external software supplier(s).
Compile and store project documentation (including business process flow
charts, technical specifications, end user training material and project plans).
Ensure constant communication with developers and full testing of the solution
and identify and resolve problems or constraints prior to user acceptance testing.
Work in conjunction and communicate with the Business to implement the system.
Report on realisation of the Business case and identified KPI's.
Provide post-implementation support to all end-users.

SAP User Profile MaintenanceCommunicate with authorisations team to assist with creation and maintenance
of user profiles in SAP in keeping with risk and audit standards.
Authorise user access for new and existing users via the User Authorisation
Request (UAR) workflow.
Assist with resolving user profile audit queries.

System AuditingConduct regular system compliance audits for the S&D module.
Report on system non-compliance by users to the Applications Manager.
Identify and highlight business risk to the Applications Manager as a result of
non-compliance.Recommend compensating controls to the Applications Manager.

ReportingDevelop appropriate reports for the SAP S&D module as requested by the business.
Maintain and proactively enhance reports.
Run reports in the system as required by the Business.

Technical ExpertiseProvide ongoing advice and support on best practice to ensure continuous
improvement within Business systems and applications.
Develop specialist knowledge of the SAP S&D module, identify opportunities to
deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-ManagementTake ownership and accountability for tasks and activities and demonstrate
effective self-management in terms of planning and prioritising, and self-development.
Follow through to ensure that quality and productivity standards of work are
consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential
risks thereof and provide appropriate resolution.
Support and drive the business core values.
Manage colleagues and client's expectations and communicate appropriately.
Demonstrate willingness to help others and "go the extra mile" to meet team
targets and objectives.
Champion training and development of self and others utilising available
training opportunities.
Participate in, and drive regular performance appraisals and ensure that own
targets and goals are clear and achievable.

KPI'sSAP S&D end user satisfaction rating.
Efficacy of liaison between the Business and service provider(s).
Achievement of project brief, deliverables and timelines.
Achievement of continuous business improvement targets.
SAP end user training coverage and impact on productivity.
SAP user profiles alignment with roles.
Resolution of system non-compliance.
System audit coverage.

Key Relationships

InternalManagement teams across Vector.
Group IT.
Operational managers across the Business.
Audit team.
Cross functional project teams.
Technical teams.

ExternalSupplier representatives and consultants.
Auditors.

Qualifications and Experience Required for the Job

Qualifications and Experience
Degree in Information Technology / BCom.
Minimum of 1-2 years' experience within the relevant business function or information
technology environment.
Demonstrated success in managing projects relating to superior performance and
continuous improvement.
Valid Code EB drivers' licence.

We look forward to hearing from you!