Zoho CRM Specialist

KTOB; Durban; Remote; ZAR 300 000 - 500 000; Full time

Job summary

KTOB Global is seeking a Zoho Specialist to manage and optimize their Zoho ecosystem. This remote role involves configuring Zoho tools, building automations, and ensuring data integrity to support various teams. The ideal candidate will have 2-4 years of experience with the Zoho suite and strong communication skills.

Benefits

Remote-first working environment

Flexible hours

Collaborative team culture

Growth opportunities

Qualifications

• 2–4 years of experience with the Zoho suite, especially CRM, Campaigns, Recruit, and Analytics.
• Strong understanding of sales, recruitment, and operational workflows.

Responsibilities

• Configure, customize, and maintain Zoho CRM and other tools.
• Build automations and process flows across Zoho apps.
• Provide user training and troubleshoot system issues.

Skills

Communication

Tech-savvy

Tools

Zoho CRM

Zoho Campaigns

Zoho Analytics

Zoho Recruit

Zoho Books

Zoho Desk

Job description

About Us

KTOB Global is a high-performance sales outsourcing firm serving some of Africa’s leading telecom and BPO providers. We deliver results through sharp systems, data-backed decisions, and expert teams. We’re now looking for a Zoho Specialist to help us unlock the full power of the Zoho suite as we scale across multiple campaigns.

Role Overview

As our Zoho Specialist, you will be responsible for managing and optimising our entire Zoho ecosystem. This includes Zoho CRM, Campaigns, Desk, Forms, Analytics, Books, Recruit, and more. Your role will involve ensuring cross-tool integration, system performance, automation setup, and data integrity to support sales, recruitment, operations, and finance teams.

Key Responsibilities

• Configure, customize, and maintain Zoho CRM, including modules, workflows, scoring rules, blueprints, and integrations.
• Build automations and process flows across Zoho apps like CRM, Campaigns, Forms, Desk, and Recruit.
• Connect and maintain integrations with third-party platforms (email, calling, WhatsApp, forms, etc.).
• Maintain and improve Zoho Analytics dashboards to provide reporting for internal KPIs and campaign metrics.
• Work with Zoho Books and Zoho People to align HR and finance data (basic setup and user support).
• Ensure smooth data flow and user access across all Zoho tools, managing roles, profiles, and permissions.
• Provide user training, write internal documentation, and troubleshoot system issues.
• Recommend new use cases and optimizations across the Zoho suite to improve performance and efficiency.
• Collaborate with leadership on systems scalability as we expand client offerings and team size.
  
  

Requirements

• 2–4 years of experience working extensively with the Zoho suite, especially CRM, Campaigns, Recruit, and Analytics.
• Ability to build and manage custom functions, workflows, webhooks, and integrations.
• Comfortable navigating and connecting Zoho Desk, Forms, People, Books, and other modules.
• Strong understanding of sales, recruitment, and operational workflows.
• Tech-savvy, systems-minded, and eager to improve internal efficiency.
• Strong communication skills and ability to explain systems to non-technical users
  
  

What We Offer

• Remote-first working environment with flexible hours.
• Opportunity to shape internal systems from the ground up.
• Collaborative, fast-paced team culture.
• Competitive pay based on experience and impact.
• Growth opportunities in a scaling global organization.