Supply Chain Customer Developer (Temp Role)

Beiersdorf; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in skin and body care is seeking a Customer Collaboration Manager to strengthen relationships with key customers and optimize supply chain performance. The role requires proactive problem-solving, excellent communication skills, and a strong background in customer service and supply chain processes. The ideal candidate will have at least 5 years of experience and a university degree. Join a diverse team committed to innovation and care beyond skin.

Qualifications

• Min. 5 years’ work experience in Customer Service or Customer Facing Role.
• Experience in Supply Chain areas and FMCG is beneficial.

Responsibilities

• Establish and execute strategy for customer collaboration.
• Deliver customer service KPIs and enhance operational performance.
• Own the Cost to Serve for assigned customers.

Skills

Communication

Problem Solving

Motivation

Attention to Detail

Analytical Skills

Education

University or similar degree

Tools

SAP Order Management

SAP Business Warehouse

Microsoft Office

Job description

Your Tasks

Customer Collaboration

• Establish and execute strategy to strengthen collaboration and optimize opportunities with selected customers
• Maintain a Customer Development Matrix to prioritize and track opportunities
• Proactively build and maintain strong customer relationships, including regular face-to-face meetings to drive current and future initiatives
• Negotiate Supply Chain Trading Terms & Conditions with customers
• Collaborate with internal stakeholders to ensure Beiersdorf's supply chain needs are met and aligned
• Ensure timely implementation of agreed activities with customers
• Support customer-related projects across the supply chain, including logistics
• Maintain a weekly customer dashboard for transparent performance tracking, including commentary on exceptions and resolutions
• Represent supply chain in customer interactions
  
  

Service Level

• Deliver customer service KPIs to support overall service levels and business-specific metrics
• Lead monthly internal operational meetings with key customers to enhance Customer Infill and Service Level performance
• Provide actionable insights on service level drivers to support continuous improvement
• Manage pricing and returns claims (reverse logistics) for selected customers to minimize errors and support service level improvements and sales growth
  
  

Direct Cost of Selling (DCS)

• Own the Cost to Serve for assigned customers
• Leverage Cost to Serve tools to identify strategic cost and efficiency opportunities
• Lead and support initiatives with Logistics, LSPs, Customer Service, and customers to drive efficiencies
• Influence customer behavior to promote cost-effective and efficient service models
• Support CRT discussions on NOD, NDD, and lead time alignment, coordinating with Logistics, Sales, and customers
  
  

Stakeholder Management

• Coordinate decisions and keep stakeholders informed on customer supply chain matters
• Drive collaborative efforts with customers to:
• Improve service levels
• Enhance operational and process efficiencies
• Act as the primary supply chain contact for external customers and internal functions
• Facilitate collaboration between Supply Chain and Sales to support service and strategic planning (e.g., JBP)
• Partner with Logistics to optimize selling costs and improve performance metrics
• Serve as escalation point for supply chain–customer issues
• Address challenging customer interactions and mediate conflicts as needed
  
  

Your Profile

Knowledge

• University or similar degree
  
  

Experience

• Min. 5 years’ work experience – ideally in Customer Service and/or Customer Facing/Collaborator Role.
• Experience in other Supply Chain areas (i.e. Logistics, Planning), FMCG, as well as working directly with external customers is beneficial
• Understanding of Supply Chain and customer related processes and principles
  
  

Skills

• High degree of motivation, initiative, problem solving and proactive thinking
• Excellent Communication skills, dealing with a wide range of stakeholders within business and externally with customers
• Ability to impact and influence a wide range of stakeholders
• High level of attention to detail, data integrity and ability to analyze and create customer insight
• Ability to adapt and prioritize in a high-pressure customer/business environment
• Computer literate in SAP Order Management, SAP Business Warehouse, Microsoft Office
  
  

Please click the button "Cancel" if you do not find your desired posting language here.

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional Information

Please apply to the job latest by 20th May 2025