Store Manager

Cash Crusaders Retail (Pty) Ltd; Newcastle; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking a Store Manager to oversee daily operations, drive sales, and ensure exceptional customer service. The ideal candidate will have strong leadership skills and experience in retail management, focusing on maximizing store performance and employee development.

Qualifications

• Experience in retail management is essential.
• Strong leadership and interpersonal skills.
• Ability to drive sales and manage inventory effectively.

Responsibilities

• Maximise income streams and implement merchandising standards.
• Exceed customer expectations and manage complaints.
• Facilitate training and maintain performance management.

Skills

Sales Management

Customer Service

Inventory Management

People Management

Job description

Store Manager Job Description

The following outlines the key responsibilities and areas of focus for the Store Manager:

Sales and Merchandising

1. Maximise income streams for the store, including add-ons and gross profit (GP).
2. Ensure effective implementation of merchandising standards.
3. Implement marketing initiatives effectively.
4. Attract and retain a customer base.

Inventory Management

1. Ensure store sales objectives are met.
2. Maximise income streams for the store, including add-ons and GP.

Customer Service

1. Exceed customer expectations.
2. Review mystery shopper reports.
3. Address product and retail/buy shop complaints promptly.
4. Promote a service-minded culture among staff to ensure customer satisfaction.

People Management

1. Facilitate training and development of employees to ensure correct competencies.
2. Plan for succession.
3. Maintain consistent and effective performance management.
4. Manage and improve employee relations and satisfaction.

Administration

1. Ensure adherence to all relevant company policies, procedures, system requirements, and standing instructions.