Guest Relations Officer

Crew Life at Sea; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a dynamic team in an exciting role that focuses on providing exceptional customer service aboard a ship. As a key player, you will greet guests with warmth and professionalism, ensuring their needs are met throughout their stay. Your responsibilities will include handling inquiries, resolving complaints, and coordinating with various departments to maintain high standards of service. This position offers a unique opportunity to engage with diverse guests and contribute to a memorable experience. If you thrive in a fast-paced environment and have a passion for hospitality, this role is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in hospitality.

Responsibilities

• Greet guests and assist with inquiries during their stay.
• Handle guest complaints and ensure satisfaction.
• Plan and organize special events for guests.

Skills

Customer Service

Communication Skills

Problem-Solving

Conflict Resolution

Interpersonal Skills

Multilingualism

Education

High School Diploma or Equivalent

Job description

Key Responsibilities:

- Greet guests upon arrival and provide them with a warm welcome

- Assist guests with any inquiries, requests, or concerns they may have during their stay

- Handle guest complaints and work towards providing a satisfactory resolution

- Maintain a professional and positive attitude at all times while interacting with guests

- Coordinate with other departments to ensure that all guest needs are met

- Keep track of guest feedback and make recommendations for improvements to management

- Plan and organize special events and activities for guests

- Provide guests with information about the ship's facilities, activities, and services

- Handle guest check-in and check-out processes

- Ensure that all guest information is kept confidential and secure

- Uphold the company's standards of service and guest satisfaction

Qualifications:

- High school diploma or equivalent

- Previous customer service experience, preferably in the hospitality industry

- Excellent communication and interpersonal skills

- Ability to remain calm and professional in high-pressure situations

- Strong problem-solving and conflict resolution skills

- Knowledge of multiple languages is an asset

- Willingness to work flexible hours, including evenings, weekends, and holidays

- Must be able to pass a background check and obtain necessary certifications as required by the company