Client Service Agent

Miway Insurance Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services company in South Africa seeks a Client Services Agent who is customer-focused and results-driven. The ideal candidate will have strong communication skills and at least 12 months of experience in a call center. Join us to build a career with opportunities for growth and personal development.

Qualifications

• At least 12 months experience in a call centre or client services.
• RE5 qualification is an advantage.

Responsibilities

• Being quality-oriented and organized.
• Maintaining excellent attendance.
• Flexibility to work hours as needed.

Skills

Customer service skills

Effective communication

Analytical

Problem-solving

Computer literacy

Education

Grade 12 / Standard 10 / NQF 4

Job description

Who are we? MiWay is a direct financial services company passionate about service excellence, convenience, and offering our clients superior value products.

Our vision is to be a world-class direct financial services business that provides a complete array of services under one convenient online platform.

We believe that with the right people, we will continue to grow and empower our clients to do things their way—free from worry and the 'what-ifs' of the world.

Our company values are: Energy, Freedom, Accountability, and Attitude.

The ideal candidate is bold and subscribes to MiWay's core values!

Do you have a positive attitude, love challenges, respect your colleagues, and seek solutions rather than problems?

If yes, then MiWay is the place for you!

Job Description: Client Services Agent

• Minimum Qualification: Grade 12 / Standard 10 / NQF 4
• Minimum Experience: At least 12 months in a call centre, administrative environment, STI environment, and client services; RE5 qualification is an advantage

Deliverables include, but are not limited to:

• Being quality-oriented and organized
• Self-disciplined and self-motivated
• Analytical with a desire to excel
• Active listening and problem-solving skills
• Excellent administrative, verbal, and written communication skills
• Flexibility to work hours as needed
• Customer-focused, results-driven, team-oriented, professional, adaptable, and able to multitask under pressure
• Maintaining excellent attendance

**Competencies Required:**

• Computer literacy
• Customer service skills
• Team support and administration
• Adherence to quality, compliance, and accreditation standards

**Personal Attributes:**

• Effective communication
• Decisiveness
• Action-oriented
• Process optimization

Building a Career with Us

We value our employees and aim to build strong, lasting relationships. We support your future ambitions—career growth, personal development, and achieving great things.

Our group, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and MiWay, offers numerous opportunities for growth.

Core Competencies:

• Innovation
• Customer focus
• Collaboration
• Resilience
• Results-driven

**Turnaround Time:**

The shortlisting process begins after the application deadline of 12 May. The duration depends on your progress and managerial availability.

Our Commitment to Transformation:

At MiWay, we foster a positive, diverse, and inclusive work environment, committed to employment equity and reflecting societal demographics.