Patient Intake Coordinator

Somewhere; Wes-Kaap; Remote; ZAR 20 000 - 40 000; Full time

Job summary

Join a dynamic team as a Virtual Patient Intake Coordinator, where you will be the first point of contact for patients, delivering exceptional service with professionalism. This role is vital in managing new patient leads, scheduling evaluations, and coordinating patient records. You will utilize your strong communication skills and healthcare experience to provide detailed information and assist patients effectively. An established industry player offers a supportive remote work environment, ensuring you have the tools needed to succeed. If you are organized, friendly, and ready to make a difference, this opportunity is perfect for you.

Qualifications

• 6+ months experience in a healthcare setting is required.
• Strong verbal and written English communication skills are mandatory.

Responsibilities

• Answer inbound calls and schedule initial evaluations.
• Manage lead pipelines and provide information about services.

Skills

Verbal Communication

Written Communication

Time Management

Customer Service

CRM Software (Zoho)

G Suite (Google Sheets, Docs, Chat)

Education

Experience in Healthcare Setting

Tools

G Suite

CRM Software (Zoho)

Job description

Working Hours : Monday to Friday, 8 : 00 AM – 5 : 30 PM CST

About the Role

We are looking for a highly skilled and reliable Virtual Patient Intake Coordinator to join our dynamic team. This role is essential in supporting our front-end operations, specifically focusing on managing new patient leads, scheduling, and coordinating patient records. You will be the first point of contact for many of our patients and must deliver exceptional service with professionalism and clarity.

Key Responsibilities

• Answer inbound calls from prospective patients and schedule initial evaluations
• Manage lead pipelines using CRM software (Zoho)
• Provide detailed information about our services to patients and affiliates
• Obtain and organize patient medical records
• Schedule patient referrals and leads from our affiliate network
• Process and log patient payments accurately in the ledger system
• Assist patients with connecting to telehealth appointments
• Maintain up-to-date knowledge of our evolving services and procedures
• Ensure a dependable remote work setup with high-speed internet and reliable technology

Qualifications

• Strong verbal and written English communication skills are mandatory
• Must have clear enunciation, minimal accent, strong vocabulary, and professional tone
• A minimum of 6 months experience in a healthcare setting (e.g., medical or dental office)
• Proficiency with G Suite (Google Sheets, Docs, Chat)
• Must be punctual, consistent, and fully available during scheduled working hours
• Ability to manage time effectively, prioritize tasks, and work independently
• Positive, friendly, and professional demeanor in all patient interactions

Primary Focus Areas

• Scheduling new patient evaluations
• Managing and converting incoming leads

Secondary Responsibilities

• Retrieving and tracking medical records
• Assisting with telehealth coordination

Performance Metrics

• 80%+ of new patient evaluation (NPE) calls answered on the first attempt
• 100% of all missed NPE calls returned same-day
• 100% of email inquiries responded to within 1 hour
• 50%+ conversion rate from lead inquiry to scheduled appointment

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