Job Location : Gauteng, Johannesburg
Deadline : June 02, 2025
Purpose of the role :
- Support customer service at the point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.
- Grade 12 / Matric
- A minimum of 6 months’ experience in cashier / till operations.
- Sound numerical skills.
- Strong command of the English language.
- Basic customer service skills.
- Willing and able to work retail hours.
Job Description :
- Adhere to Dis-Chem’s customer service policies and procedures.
- Establish a professional relationship with customers.
- Report customer complaints and compliments to the Frontline Supervisor or store management.
- Adhere to the customer turnover hourly rate.
- Be aware of current sales and promotions.
- Ensure colleagues and customers are not exposed to any risk.
- Carry out and manage Dis-Chem 5-star communication principles.
- Be responsible for cash flow.
- Ensure all line voids and price changes are approved and signed off by the supervisor.
- Exchange merchandise for customers and accept returned goods when authorized.
- Transact all purchases and process all accepted payments (cash, bank cards, vouchers, coupons, other forms).
- Process all loyalty cards, including those of our partner programs (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, eBucks).
- Ensure cash is placed in the drop safe according to SOPs.
- Use your code and password securely, restrict access, and change regularly.
- Ensure all outgoing stock/items/scripts are scanned and paid for.
- Keep all money safely and securely inside the till.
- Handle daily takings confidentially, discussing only with management.
- Recognize and report suspicious behavior to management.
- Adhere to Dis-Chem’s security policies and procedures.